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Hello petonagy,
Thank you for posting in Intel Ethernet Communities.
Please provide the following information that would help in checking your request.
1. What is the exact Operating System used?
2. Where was the driver version: 6.8.2,firmware-version: 4.40 0x8001c967 1.3534.0?\
3. Have you tried using the Intel ice driver that can be downloaded from link below?
Intel® Network Adapter Driver for E810 Series Devices under Linux*
4. Will you be able to provide photos of the adapter focusing on the white sticker markings? This will help us identify if you are using an Original Equipment Manufacturer (OEM) or retail version of Intel Ethernet Adapter. We will send an email for you to send the photos. Please be reminded not to post the photos on this thread to avoid exposing confidential information.
Thank you for using Intel products and services.
Best regards,
Manoranjan.
Intel® Customer Support
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Hi,
1. CentOS 7.9
2. It's a driver inside the kernel.
3. Yes, we also tied the latest driver from intel (same result).
4. It's not a OEM, it's a retail version for sure. You can send me an email and I can send you the photos if it is necessary.
Thank you.
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Hello petonagy,
Greetings for the day!
As per your reply, We sent an email; kindly share the picture to proceed further.
Thank you for choosing Intel products and services.
Best regards,
Manoranjan.
Intel® Customer Support
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Hi,
I sent you the pictures via email.
Thank you.
Best regards,
Peter
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Hello Petonagy,
Greetings!
Thank you for sending the picture. In the picture we see 2 E810-C cards.
May I know if you are experiencing this issue with both the cards or only with 1 card?
Regards,
Sachin KS
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We have even more cards (more than 10). Experience is the same on each of them.
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Hello petonagy,
Greetings!
Thank you for the confirmation.
May I know which server/system you are using with the card?
Also please send us a screenshot of the packet drop error that you are receiving so that we can get the next plan of action for this issue.
You can send the screenshot on the earlier email thread.
Regards,
Sachin KS
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It's a Supermicro Motherboard X13 (intel xeon scalable 4th gen) running CentOS 7.9. I'm not receiving any error packets or drops.
I don't know what screenshot should I send you. There is no packet drop error.
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Hello Peter Nagy,
Greeting for the day!
1. Kindly help with the clear picture of Adapter, as the BradyID is not clear.
2. Kindly confirm why you are changing the channels.
3. Kindly confirm where LLDP packets dropped after changing the number of channels.
Thank you for choosing Intel products and services.
Best regards,
Manoranjan.
Intel® Customer Support
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1. Ok, I will send you new pictures next week.
2. We are changing the number of channels because we need to reserve some cores for other jobs.
3. We don't know where are the packets dropped. Error counters are not incremented and packets are not seen on the interfaces using tcpdump.
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Hello petonagy,
Greetings for the day!
As per your reply, we are waiting for a response with BradyID clear picture.
Thank you for choosing Intel products and services.
Best regards,
Manoranjan.
Intel® Customer Support
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Hi,
I sent you the pictures (I hope everything is clear and readable this time).
Thank you.
Peter
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Hello petonagy,
Greetings for the day!
We appreciate your response to the case. We are actively working on this case, and we will update you on the status shortly.
Thank you for choosing Intel products and services.
Best Regards,
Manoranjan Das.
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Hello petonagy,
Greetings for the day!
We sincerely apologize for the delay in our response. Please rest assured that our team is actively checking with our internal resources to gather the necessary information.
We understand the importance of your inquiry and are committed to providing you with a prompt and accurate update. We will ensure to keep you informed of the status shortly.
Once again, we appreciate your cooperation and apologize for any inconvenience caused. If you have any further questions or concerns in the meantime, please feel free to reach out.
Thank you for choosing Intel products and services.
Best Regards,
Manoranjan Das.
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Hi,
It seems to be resolved using the newest driver 1.14.9 (which came out after my request). I'm not sure if my request or our mailing list request (Intel-wired-lan) helped, but thank you.
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Hi Petonagy,
We are glad to know that the issue has been resolved after updating the latest driver. Kindly confirm if we can proceed with archiving the case.
If you have any further questions or concerns, please reply to this message and we will be more than happy to assist you.
Regards,
Simon
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Hello petonagy,
Greetings for the day!
We offer our apologies for the delay in response.
As per this case, we are escalating it to our internal team. Please allow us some more time, and we will update you on the status once we receive an update from the internal team.
Thank you for your understanding.
Regards,
Manoranjan.
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Hello Petonagy,
Greetings for the day!
I hope this message finds you well.
We appreciate your response to the case. Since your query has been resolved, we will proceed to close this case. If you find that you still required assistance, we kindly request you to respond to the case. This will allow us to either reopen the current case or initiate a new one, ensuring that we can continue to provide you with the required support.
Please don’t hesitate to contact us for any further assistance.
Thank you for using Intel products and services.
Best Regards,
Manoranjan.
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