Ethernet Products
Intel® Ethernet products and technologies
3894 Discussions

intel ethernet connection (7) 1219-V driver issues

BigStankDaddie
Beginner
2,121 Views

Hello, recently the driver for the Ethernet has stopped working and has a yellow mark with an mark in device manger and wont let a internet connect through. I've tried updating (both the driver and Windows) and all the other common troubleshooting advice. At this point im really confused on what steps to step towards since it seems all my tests have landed back at the same issue.

0 Kudos
3 Replies
Crisselle_Intel
Moderator
2,101 Views

Hello BigStankDaddie, 


Thank you for posting in Intel Ethernet Communities and we sincerely apologize for the delay in our response. 


Please provide the following information that would help us in checking your query.

1.) System Support Utility log of your system. This will allow us to check your Adapter details and configuration. Kindly refer to the steps below.

a- Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

b- Open SSU.exe

c- Mark the box "Everything" and then click "Scan".

d- When finished scanning, click "Next".

e- Click on "Save" and attach the file to a post.

2.) Please specify here the exact troubleshooting steps done. 

3.) You mentioned that you already updated the driver, can you share where was the driver downloaded from?  

4.) Exact brand and model of your system.


We look forward to your reply.


In case we don't hear from you, we will follow up after 3 business days.


Best regards, 

Crisselle C

Intel Customer Support


Crisselle_Intel
Moderator
2,088 Views

Hello BigStankDaddie, 


Good day!


We'd like to follow up the requested information for us to proceed checking your request. If you have additional questions and clarifications, feel free to let us know.


Hoping to hear from you soon.


Should there be no response from you, I’ll make sure to reach out after 3 business days.


Best regards, 

Crisselle C

Intel Customer Support


Crisselle_Intel
Moderator
2,069 Views

Hello BigStankDaddie, 


How are you doing today? 


Please be informed that we will now close this request since we haven't received any response from our previous follow ups. If you need any additional assistance, please submit a new question as this thread will no longer be monitored.


May you have an amazing day ahead!


Best regards, 

Crisselle C

Intel Customer Support


Reply