network card problems

[Gracjan12]

Hello,
I've recently bought a pc.
I have a ax211 wifi 6e network card.
The problem is I have like one dot of wifi reception but the router is 5 metres away.
I tried an extender but its the same.
Internet works from my phone and with the ethernet wire but I cant connect to wifi or if i do i cant open any website. Same with bluetooth my headphones must be 2 cm form the pc for it to work. I tried new drivers but its the same.
Please help

[Amina_Sadiya]

Hello Team,

Greetings from Intel!

Thank you for posting your query in the Intel Community. We sincerely apologize for the delay in our response. We have received your concern and want to assure you that assisting you is our top priority.

Could you kindly let us know if the issue has been resolved or if you require further assistance? Your prompt response will greatly assist us in diagnosing and resolving the issue as quickly as possible.

We truly appreciate your patience and understanding, and we look forward to hearing from you soon.

Regards,

Amina

Intel Customer Support Technician

[Amina_Sadiya]

Hello Team,

Greetings for the day! 

We are following up to check if you were able to find the information we requested. Kindly confirm at your earliest convenience, so that we can continue assisting you in resolving this matter.

If we don't hear back from you, we'll assume the issue has been resolved and will proceed to close the case. 

Regards,

Amina

Intel Customer Support Technician

[Amina_Sadiya]

Hello Team, 

Thank you for contacting Intel. 

This is the third follow-up regarding the reported issue. As we have not heard back from you, we'll assume the issue has been resolved and will proceed to close the case. 

Regards,  

Amina  

Intel Customer Support Technician