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5158 Discussions

Board Test System not working

Suhas_1994
Beginner
383 Views

Hello Team,

I have a Intel Cyclone GX FPGA 10CX220YF780E5G board connected to the desktop. As per the documentation of this board, to check whether the board is working I need to open and check in the BoardTestSystem.exe application. 

But to test this out, I'm not able to open the BoardTestSystem.exe application. When I try to open, I'm getting an error which is not letting me open the application.

Below I have attached the error message screenshot which is in Dutch and translate to "The application could not start correctly. Click OK to close the application"

Can someone please help me on this and let me know what might be the issue?

Thanks in advance

0 Kudos
8 Replies
AR_A_Intel
Employee
360 Views

Hi

 

Welcome to INTEL forum. May we know? Have you tried to run those programs as Administrator? If not, could you try Run the Program again as Administrator and see how things go.


Suhas_1994
Beginner
351 Views

Thanks for the response.

Tried running the application as Administrator too. Still getting the same error.

Can you please help me out with this issue?

AR_A_Intel
Employee
342 Views

Hi

 

Could you help to Re-install The Application? This method is simply but it is helpful for a lot of people who had this problem. Firstly, Uninstall the application then Restart the Computer.

Re-install the Application form link (https://www.intel.com/content/www/us/en/programmable/products/boards_and_kits/dev-kits/altera/cyclon...)  in which you had this issue and see how things go.


Suhas_1994
Beginner
337 Views

Hello,

I uninstalled the complete application including the boardtestsystem.exe and restarted the system, tried re-installing the application, and tried opening the boardtestsystem.exe normally and also as Administrator, still the same error. 

Can you please help me with this?

Thanks in advance

AR_A_Intel
Employee
326 Views

Hi

 

Thanks for your update. For further checking kindly advise the following.

1. Quartus version use

2. OS version use

3. screenshot error from new reinstall apps.

 

For privacy, you can also reply/attach your file in private message.


AR_A_Intel
Employee
274 Views

We do not receive any response from you to the previous reply that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you


Zarquin
Novice
127 Views

Dear Intel Support Team,

 

I' coming up with the same problem on both Dev Kits:

OS is Windows 10 Pro 1803. Doubleclicking on the BoardTestSystem.exe the application even doesn't show up. No error message.
I installed the Kit Installation (EXE) for Windows from the pages linked above. Dev kit is connected via USB. USB driver is installed and working.
Ethernet is connected and working. Switches and jumpers are set to default position. Tried both: SW4.3 FACT to off(1) and to on(0): Same behaviour. Both boards are still in factory configuration.

 

Any ideas?

 

Best regards

Zarquin
Novice
117 Views

 

... Little step further: BoardTestSystem.exe still no reaction but with  java -jar bts.jar the application shows up.

Next problem: When I try to configure the device, the message: failed to configure conf_done did not go high shows up.

Complete console output:jarBTS-Output.png

Any ideas how to solve this?

Reply