Solved: Cyclone-V GT FPGA board cannot work - Page 2

Sancy · ‎02-06-2021

We purchased one Cyclone-V GT FPGA board and found it cannot work now. The board heats heavily when powers up, I want to know what we can do next.

The product info is as follows:

S/N: 5CPCIe00002360

MAC: 0007ED250a37

AR_A_Intel · ‎02-08-2021

Hi Sir

Welcome to INTEL forum. We can help you with board return and repair (RMA). Could you provide the following for warranty checking before RMA process?

Name:

Email Address:

Company/University Name:

Dev kit OPN :

Serial Number : 5CPCIe00002360

A copy of invoice that shows time and date of purchase. You can reply/attach your file in private message.

Sancy · ‎03-08-2021

Dear Intel Support,

Sure, no problem. Thanks very much for your help.