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I2C SDA (PIN26) is short-circuited directly to the ground on Cyclone-V FPGA

Sancy
Beginner
1,526 Views

Dear Intel Support,

 

In the process of debugging I2C communication using FPGA, I accidentally damaged the FPGA. Specifically, I saw the I2C SDA (PIN26) short-circuit directly to the ground, but the specific damage is not known for the time being.
In addition, the J1 PIN with a multimeter are tested to open SHORT circuit, found that PIN3(not used) is also SHORT to the ground.

Is there any solution to repair the FPGA? 

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14 Replies
Zawani_M_Intel
Employee
1,501 Views

Hi Sancy,

 

Good day!

 

May I know the what is the part number of the FPGA?

 

Wani

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Sancy
Beginner
1,495 Views

The part number is 5CPCle00002356.

 

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Sancy
Beginner
1,486 Views

Did I answer your question? Can you give some updates on this issue?What can I do next?

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Zawani_M_Intel
Employee
1,481 Views

Oh I am so sorry for my late response. Can you share the photo of the device? I can check the part number from the marking. Or if you want to make it as confidential, I can start a private email. Please do let me know.

 

Thanks!

 

Regards,

Zawani

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Sancy
Beginner
1,476 Views

Thanks for your quick reply.  The following is the FPGA image. We need to make it as confidential. Thx. 
Cyclone-V_FPGA_2356.jpg

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Zawani_M_Intel
Employee
1,473 Views

It is EPM570GT100C3N.

 

I will start private email.

 

Wani

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Sancy
Beginner
1,466 Views

The pin3 refers to the third pin in J1 area.Cyclone-V_FPGA——2356.jpg

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Sancy
Beginner
1,459 Views

If there is any updates, please let me know. Thx. 

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Sancy
Beginner
1,450 Views

Hi Wani,

 

Thanks for your reply. For the FPGA image, I think we can keep it as public since I cannot reply to you via my work email because of the security IT policy.

For the Pin3 in J1, the name is HSM_D0. Actually I have returned two Cyclone-v GT FPGA platforms to Intel for RMA service previously, even though the communication and maintenance period is a little long, we got a statisfied result finally. For this damaged FPGA, we suspected it is not a very serious problem, we want to know if it is possible that Intel can provide us guidance to repair it by ourselves by replacing or removing some electronic devices or component.

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Sancy
Beginner
1,434 Views

Dear Intel Support,

 

Any updates on my issue? Thanks. 

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Zawani_M_Intel
Employee
1,430 Views

Dear Sancy,

 

FPGA is a sensitive device. Once the device is damage (in this case it is shorted to GND/open)  it cannot be repaired.

 

It is advised to handle the FPGA in allowable operations specs and static-free environment to avoid electrical damage.

You may refer to PSG Data Book and the application notes as reference.

 

Wani

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Sancy
Beginner
1,424 Views

Dear Wani,

 

Is it possible that I returned the FPGA to Intel for double-confirm the issue?I am not sure whether it is Shorted to GND and cannot be repaired, it is just my prelinary adjugement. Thanks.

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Zawani_M_Intel
Employee
1,409 Views

Dear Sancy,

 

Please be informed that EOS is not cover under warranty, any of the reasons caused by EOS event will not be approved for failure analysis support.

 

However, I like to understand more on your issue so we can get some picture on how it can be damage.

 

Can you tell me the story of this part :

1. How you found it is failed?

2. What kind of test have you done? 

 

Thanks!

 

Wani

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Sancy
Beginner
1,394 Views

In the process of debugging I2C communication using FPGA, my teammate saw the I2C SDA (PIN26) short-circuit directly to the ground, but the specific damage is not known for the time being.
In addition, the pins of J1 have been tested with a multimeter for SHORT circuit, and it is found that PIN3 (unused) in J1 area is also SHORT to the ground. 

 

Am I going to lost this FPGA according to your statement, EOS event will not be approved for failure analysis support from Intel. A little regreatful and sad. But anyway, thanks for your time and support. 

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