We have an Arria V GX starter board. I can not program the FPGA. How can I program the FPGA / make the JTAG-Chain work?

[HEyer]

After powering on the board, the green LEDS LOAD (D11) and D25 go on .

After about 4 seconds the red error LED (D11) goes on. 

When programming the USB-BlasterII is detected, but the device can not be programmed.

The JTAG Chain Debugger detects Device 1 , but there is a problem with the JTAG chain. See attached screenshot of the session log:

What can I do to program the FPGA?

[AR_A_Intel]

Hello, Welcome to INTEL forum. This most probably looks like board prob. May I have the copy of invoice showing ship date and Development Kit Serial number? This is for further warranty checking. And you can also reply/attach your file in private message.