unabel to boot and the FCT screen is still dark

[ETRONVietnam01911]

MFG：ALTERA

MPN：A5EG013BB18AE6S

we have found 10pcs faulty parts and need to apply for FA.

Thanks.

[Farabi]

How is the test fail. Why you want FA. Please explain failure in details.

regards,

Farabi

[ETRONVietnam01911]

The case request number is 06656196 and 06658684, but I have not received any response. 

Now the quantity of failed units is 10pcs， the failure rate is 0.8% (10/1200). So we need to apply for the FA to know the root cause for this failure.

And I have provided the attachent for detail. If we want to apply for FA, please specify what additional information is needed (if there is a template)?

This is very urgent. Can you help me？Thanks.

[Farabi]

Hello, 

I have read your attachment. 

Please fill in DPR(Device Problem Report) to proceed FA. 

regards,

Farabi

[Farabi]

Hello,

Please complete the DPR form and send to this forum case via email mode.

regards,

Farabi

[Farabi]

Hello,

06656196  was closed by someone else.

I am requesting you to fill in the DPR (Device Problem Report) I attached to you before.

I can't proceed FA if you dont fill in the form. CQE will not take this case if no DPR information.

Thank you for your understanding.

regards,

Farabi