My A770 won't update anymore

[YamaZahir]

This has been this case for the last few updates. Everytime i extract it it just disappears. I've tried everything but nothing will work. Anybody know how i can fix this?

[Mike_Intel]

Hello YamaZahir,

Thank you for posting in Intel community Forum.

For us to further check this, please help provide the following details:

1. Can you share the steps on how you updated the driver?
2. Can you share screenshot or video of the issue?
3. Is it working before?
4. What is your OS?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[YamaZahir]

I first used the driver&support assistant as i do normally. Then for some reason after its loading the installer it just crashes and it fails.

Also tried downloading the driver myself but that didn't work either. It always crashes after it tries loading as in the picture. This wasn't an issue up until like 2 months ago. Also this is on windows.

Also here is a picture of how many times i tried downloading the updates

I also have never since i have owned my intel arc have been able to download an update from the intel arc control.

[Mike_Intel]

Hello YamaZahir,

Thank you for the update

Let me ask additional questions about this issue.

1. Are you using an Intel brand Arc Graphics?
2. Can you share a picture of your Arc Graphics unit?
3. Are you just trying to update the driver? Can you share the link where you downloaded the driver?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[YamaZahir]

Its the asrock phantom gaming one.

Here i got the update from https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

[Mike_Intel]

Hello YamaZahir,

Thank you for the update

Have you tried contacting Asrock if they have their own custom driver for your Graphics card?

OEM manufacturer may alter, modify or enhance their product and to enable those enhancements, they may have their own drivers.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello YamaZahir,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[YamaZahir]

https://pg.asrock.com/Graphics-Card/Intel/Intel%20Arc%20A770%20Phantom%20Gaming%2016GB%20OC/#Download

Asrock tells you to download the intel drivers from intel themself.

[Mike_Intel]

Hello YamaZahir,

Thank you for the update

Here is the latest generic driver for Arc A770. Kindly download it and install it manually. You may run the driver as Administrator to avoid errors during installation if your system needs user privilege's.

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[YamaZahir]

That won't work as i already explained.

[Mike_Intel]

Hello YamaZahir,

Thank you for the update

Have you tried running the installer as Administrator? Can you share a video manually installing the driver so that we can see if there is an error.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician