ASRock Intel Arc A770 (A770 PG 16GO)

[Miki666]

Greetings
My machine started crashing 2 weeks ago. The image freezes during the game, at best it throws you out of the game. In the worst case, you have to restart the machine. It happens in several games, several times a day. (ARK, Fortnite, Subnautica. The cpu max 70°C at 55% load, vga load up to 55%-90%. Vga temperature: ram maximum: 74°C.
I reinstalled everything win10-11, Drivers. The problem still exists.

Intel® illesztőprogram és támogatási asszisztens

Please help me

[DeancR_Intel]

Hi Miki666,

Thank you for posting in Intel Communities!

Please make sure you provide the following basic information when reporting a bug:

1. What is the graphics driver you are using?

• Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
• A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
• You could also test using the latest Beta driver. Our Beta drivers go through all Intel quality assurance processes and are safe to use for evaluation.

1. Tell us the name of the game or application and where to obtain it (Steam, Epic, etc.)
2. Provide us with the Intel SSU report from your system.

• If you do not wish to submit the SSU report then at least provide us with the following information about your system:
  • Processor make and model.
    • Power Supply make and model.
  • Motherboard make and model.
  • Amount of memory (RAM).
  • Operating System version/build number.

1. Tell us the steps to reproduce the issue (this is very important!).
2. For graphics corruption (per example artifacts, textures corruption or lighting glitches) please use Intel Arc Control to capture screenshots or a video showing the bug.

Best regards,

Dean R.

Intel Customer Support Technician

[Miki666]

Hi Dean R.

A legújabb búvár verziót használom: 32.0.101.6079
Természetesen tiszta drivert telepítettem.
A játékokat, ahol a problémám van: Steam és Epic (ARK, Fortnite, Subnautica)
SSU jelentést lásd a mellékletben.
Amikor játszom, a képernyő leáll és a számítógép lefagy. Ebben az esetben nem tehetek semmit, csak leállítom és újraindítom a rendszert. szóval nem tudok rögzíteni vagy videózni, sajnálom.
A felügyeleti rendszert az Intel teljesítmény telemetriával csinálom. Processzor 50-60%, vga max 90%, Vram hőmérséklet 70°C, vga hőmérséklet 65°C

Üdvözlettel Miki

[Miki666]

Sorry for missing 2 steam 1 epic games.

[Miki666]

Hi Dean R.

The first error report I was able to photograph out of 4 errors so far. Today.

[DeancR_Intel]

Hi Miki666,

I would like to clarify if you tried the DDU for this. Here's the link for reference:

How to Use the Display Driver Uninstaller (DDU) to Uninstall an... (intel.com)

Have you also tried contacting the game developer for this?

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Miki666,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[Miki666]

Hi Dean R.

I didn't write because I tested the system. Yes, I did all your suggestions (including DDU). In fact, since then I have also reinstalled my computer (windows 10-11) and the error persists on both. The developers of the games did not encounter a similar error.

[DeancR_Intel]

Hi Miki666,

These are usually the worst kind of bugs as they prevent us from using the application or completing the game.

You can enable the OS to generate logs that can help us debug the issue. Please note the exact graphics driver version used when the dump/log files are generated.

Note: modifying Windows Registry is serious business and can render your OS inoperative. If you follow these instructions Intel won’t be responsible for any outcome.

If you still wish to proceed

1. Open command prompt as Administrator.
2. Run the following commands one at a time:

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /t REG_DWORD /d "0x1" /f

reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /t REG_DWORD /d "0x1" /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpFolder" /t REG_EXPAND_SZ /d "C:\AppCrashDumps" /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpType" /t REG_DWORD /d "0x2" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl\LiveKernelReports" /v "DeleteLiveMiniDumps" /t REG_DWORD /d "0x0" /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /v SystemThrottleThreshold /t REG_DWORD /d 0 /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /v ComponentThrottleThreshold /t REG_DWORD /d 0 /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /v FullLiveReportsMax /t REG_DWORD /d 10 /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v AlwaysKeepMemoryDump /t REG_DWORD /d 1 /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "FilterPages" /t REG_DWORD /d "0x1" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "CrashDumpEnabled" /t REG_DWORD /d "0x1" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v "PagingFiles" /t REG_MULTI_SZ /d "C:\pagefile.sys 17400 17400" /f

1. Restart the computer.
2. Reproduce the crash/hang.
3. After the app or game crashes a new dump file should be created under any of the following folders:

• User-mode Application Crash dump: C:\AppCrashDumps
• Small memory dump file: %SystemRoot%\Minidump (default)
• LiveKernelReports: %SystemRoot%\Windows\LiveKernelReports
• Complete/active memory dump file: %SystemRoot%\MEMORY.DMP (default)
• App-specific dumps: Location is set by the application

1. Upload the dump file in your preferred file sharing system (OneDrive, Google drive, etc.) so it can be shared with Intel Customer Support.

To revert the changes done in the Registry:

1. Run the command prompt as an Administrator.
2. Run the following commands one at a time:

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /f

reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /f

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpType" /f

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpFolder" /f

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl\LiveKernelReports" /f

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /f

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v AlwaysKeepMemoryDump /f

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "FilterPages" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "CrashDumpEnabled" /t REG_DWORD /d "0x7" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v "PagingFiles" /t REG_MULTI_SZ /d "?:\pagefile.sys" /f

1. Restart the computer.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Miki666,

I'm following up to find out if you experience any issues. I'm not able to get any response from you regarding the needed information.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Miki666,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician