Battlefield 6 Graphical artifacts

[Chaze]

As winter is approaching, many of us low end pc gamers with iris xe await battlefield 6’s official release, I tried the beta out and it launched and I was able to load into the firing range, but there were red graphical artifacts (same with spiderman 2 and spiderman miles morales), the thing is even though my laptop (i71255u 16GB ddr4 3200mhz single channel ram) aren’t sufficient enough this person ran the game on a ryzen 5 5600G that can be compared to a i5 12400

and this person did not face any graphical artifacts issues at all, despite being an older cpu, it doesn’t have any graphical artifact issues, and this red artifact issue being the case for most games and being flagged off as a problem with the game by the moderators aren’t helping, because this is a problem in almost all the games, and that tells us this is a problem with the drivers, please provide a fix in the drivers or give us a solution to the problem.

(the video of the person running the game on a ryzen 5 5600g:

https://www.reddit.com/r/Amd/comments/1ml5g1k/battlefield_6_amd_ryzen_5_5600g_vega_7_igpu/ )

[RandyT_Intel]

Hi @Chaze,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Which digital distribution platform did you obtain the game that is experiencing graphics issues? (e.g., Steam, Epic Games Store, GOG, etc.) 
• Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? 
• Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. . 

I look forward to your response and am committed to resolving your issue promptly. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[Chaze]

1) Sorry, I am unable to do so at this time. But for your information a lot of people faced these graphical artifacts in a ton of games so this is not a first.

heres my laptop model though for your reference:

AL 15-52 i71255U Single channel DDR4 3200Mhz Ram.

2) Obtained the game through Epic Games, then installed through the partner application (EA)

3) No, I have not, I am unable to update my drivers for some reason, but I speculate the reason to be me using single channel mode (iris xe needs dual channel to activate) so I am unable to update to the latest iris xe drivers.

4) I have uninstalled the game, the Beta testing for the game has also closed so I cannot provide any recordings as the game is not available to play anymore, but for a detailed explanation:

 In the firing range map, after loading in, fps was consistent, far away objects or sharpened objects for that matter appeared to have a red neon outline or a red flare, I have attached a few pictures that are the same as the issue I was facing, you can replicate this issue on the games: Spider man 2 (First picture, The issue I was facing was not as severe as in the picture tho it was moderate or even slightly less noticeable at most). 2nd pic: Spiderman 2 on the ryzen 5 5600G (or the picture without the flare issue)

[RandyT_Intel]

Hi @Chaze,

Upon checking the system requirements for Marvel's Spider-man 2, I can see that there's a minimum graphics card of at least GTX 1650 or RX 5500XT to run the game smoothly same goes by in Battlefield. While your other system components meet the minimum requirements, your system is only running on Integrated graphics.

The Intel Iris Xe graphics is not equivalent to discrete graphics cards. Discrete graphics cards, such as those from NVIDIA or AMD, have dedicated memory (VRAM) and more powerful processing capabilities, which allow them to handle demanding tasks like high-end gaming.

I recommend contacting the game developer directly for detailed information on the specific requirements that need to be met.

Regards,  

Randy T.  

Intel Customer Support Technician  

[Chaze]

As I've said before and as ivd showed visible proof of the ryzen 5600Gs performance it should really only be a problem with the drivers, the Ryzen processors weaker than the i7 1255u can run the game without any graphical artifacts, I recommend you watch this video: https://youtu.be/WwUUyDTwhmE?si=PWUvaxm9y4p18RmG

As this video shows the ryzen 4600G signifanctly older and probably weaker in comparison to the 1255u I'd able to run it at 39 fps without any graphical artifacts.

[RandyT_Intel]

Hi @Chaze,

Intel acknowledges your feedback and the comparison video you've shared. I understand your concern that this appears to be a driver-related issue rather than a hardware limitation, especially given that older processors are running the game without graphical artifacts. I will investigate whether this issue can be resolved through a driver update and double-check the compatibility and optimization for the i7-1255U with this specific game. I appreciate the evidence you've provided and will use it to help diagnose the problem. Intel is committed to ensuring our products deliver the expected performance, and if this is indeed a driver issue, I'll work to address it. I’ll share an update here once I’ve completed my analysis. Thank you for your patience.

Regards,  

Randy T.  

Intel Customer Support Technician  

[Chaze]

Hey, was just checking up, thanks for the reply, really appreciate what your doing, but I’ve faced another problem as well now, Assassin’s Creed Shadows, a new game that recently came out had very high hardware requirements, but someone with a Ryzen 5 5600u was able to run the game at solid and stable 30+fps, a ryzen 5 5600u is basically the same or equivalent of ryzen processors to the i71255u. I’ve attached a image below for proof of the benchmark, I haven’t tested it out myself personally but most i5 iris xe supported processors aren’t able to even open the game even though older APUs can open and run the game at decent fps, so yeah this is also probably a problem with the drivers, I recommend you check it out.

[Chaze]

Forgot to mention, the game crashed with the DX12 error just like in marvel rivals even though iris xe is supposed to support DX12. (This is all based on the benchmark videos I’ve seen on YouTube.

[RandyT_Intel]

Hi @Chaze,

I'm still looking into the artifact issue you noticed in Battlefield. Due to system limitations, I recommend creating a separate ticket for any other game titles, this helps me stay focused on the original issue and keeps our responses organized per game. I’ll be posting updates here specifically about Battlefield. I don’t have an exact ETA yet, but once I’ve completed my analysis, I’ll let you know.

Just following up on the SSU log report, based on my check, it looks like it hasn’t been provided yet

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Chaze,

After thoroughly reviewing your case, I wanted to provide you with a comprehensive explanation of the situation. Intel places great importance on respecting and supporting the system requirements established by game developers, as these specifications are carefully designed to ensure optimal application and gaming performance for end users.

The performance challenges you're experiencing with your games appear to be related to the fact that your Intel Iris Xe graphics may not fully meet the specific hardware requirements set forth by the game developers. These requirements are established based on extensive testing to guarantee the best possible gaming experience, including smooth frame rates, visual quality, and overall stability.

To enjoy the games you mentioned at their intended performance levels, we recommend ensuring that your system configuration aligns with the minimum or recommended system requirements as outlined by the respective game developers. This adherence to developer specifications will help ensure you receive the optimal gaming experience these titles were designed to deliver.

We understand this may not be the resolution you were hoping for, and we genuinely appreciate your understanding in this matter. Intel remains committed to continuous innovation in graphics technology, and we encourage you to check our latest product offerings as they become available.

Regards,  

Randy T.  

Intel Customer Support Technician  

[Chaze]

If that’s the case Please push acer India to release new EOM drivers, I am unable to update to the latest drivers and since I have single channel ram and haven’t upgraded yet it’s showing up as UHD graphics, and when I try to update drivers with the intel drivers it doesn’t work.