Brightness Problem

[Sebastiann1]

Alright so I've got a problem with my Graphics Card, It's an Intel Iris Xe graphics. So, The thing is my brightness doesn't work at all. I mean The bar where I can adjust my brightness. Well that brightness bar is grey and it's locked. I have an Acer laptop, ASPIRE-A315-59. Can anyone help me? Also I have windows 11 Pro if it helps by any chance.

[RandyT_Intel]

Hi @Sebastiann1 , 

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Have you recently updated your graphics driver or Windows version?
• Can you confirm the current version of your Intel graphics driver?
• Does the brightness control work in Safe Mode or after a clean boot?
• Are you using an external monitor or just the built-in laptop screen?
• What power plan is currently active (Balanced, High Performance, etc.)?
• Have you tried adjusting brightness using keyboard shortcuts (e.g., Fn + brightness keys)?
• Is adaptive brightness enabled in your power settings?
• In Device Manager, is the display adapter listed correctly without any warning icons?
• Did this issue start after a specific event (e.g., update, crash, hardware change)?
• Have you checked Acer’s support site for any OEM-specific drivers or BIOS updates?

After answering these questions, try following the steps outlined in the article and let me know if you notice any changes.

Unable to Update Display Brightness Using the Brightness Slider on...

Missing Brightness Slider in Windows

I look forward to your response and am committed to resolving your issue promptly. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Sebastiann1 , 

Just wanted to follow up on my previous response to your inquiry. Have you had a chance to review it? 

I'd appreciate your feedback so I can determine the best next steps to assist you further. 

Thank you! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi @Sebastiann1 , 

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Thank you! 

Best regards, 

Randy T. 

Intel Customer Support Technician