CPU intel i5-9600k loaded 100%

[HardLev]

The processor is loaded at 100%, but the temperature is within 65 degrees.

The first thing I encountered was the PUBG game, the game loads the processor at 100% and after a while the system reboots.
Now the situation is such that it is enough to launch Steam, Discord, Microsoft EDGE and already the processor is hitting 100% load.

[DeividA_Intel]

Hello HardLev,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your   

In order to better assist you, please provide the following:  

1. What is the brand and model name of your motherboard?

2. What is the BIOS version?

3. What is the operating system installed, as well as the version and build?

4. Is this issue recent? If so, when did it start?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[HardLev]

1. Asus Prime Z370 P-II
2. Bios 3004.
3. Windows 11 22H2 

It gradually appeared, when exactly I can't say. I can do system stress tests, add screenshots so that it can be seen in more detail.
Until then, I had Windows 10, and recently I installed Windows 11. The problem is not in the system, because I also tried everything on a virtual machine, the effect is the same, the processor is loaded at 100%.
The processor is overclocked. I have already booted the system without turbo boost of the processor and without overclocking. Maximum performance is in the system settings.
Thank you.

[DeividA_Intel]

Hello HardLev, 

Thanks for your response. I would like to let you know that altering clock frequency or voltage may damage or reduce the useful life of the processor and other system components and may reduce system stability and performance. Product warranties may not apply if the processor is operated beyond its specifications. Check with the manufacturers of the system and components for additional details.

Bear in mind that if the processor was overclocked for a long time, this one could have got damaged and might be the reason for your issue. When you disabled the overclocking settings, did the game work as expected? Did you notice a decrease in the usage percentage?

Also, you can check the PUBG site, as they have a patch to fix this issue. For full details on the patch fix, refer to patch 10.3. All patches and updates can be found on the latest patch notes.

• Site: https://pubg.com/en-na

Regards,  

Deivid A.  

Intel Customer Support Technician  

[HardLev]

The game both loaded the processor and loads with overclocking. Nothing changed.

The patch you are talking about is only for 10.3 consoles. This is the next patch, it was for PC.

[DeividA_Intel]

Hello HardLev, 

Thanks for the confirmation. Based on your issue and the steps performed so far, try the following:

1. Reboot your system.

2. End or Restart Processes using Task Manager.

3. Scan for malware.

4. Check Power Options.

5. Run the Intel® Processor Diagnostic Tool:

• Tool: https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html

6. Reinstall Windows as the last option.

You can find more information related to these steps in the following link:

How to Fix High CPU Usage: 

• https://www.intel.com/content/www/us/en/gaming/resources/how-to-fix-high-cpu-usage.html

Regards,  

Deivid A.  

Intel Customer Support Technician  

[HardLev]

[HardLev]

Thanks for the help.
The only option left is to remove the processor from the socket and re-install it in the socket. Maybe this will help.
Reinstalling Windows is the last resort.
There is no guide on how to set up a turbo boost processor?

[DeividA_Intel]

Hello HardLev, 

Thanks for the information provided. I would like to investigate this behavior, but before I proceed, I would like to confirm the following:

1. Just to confirm, did you revert the overclocking settings? Make sure that you are not overclocking the unit anymore. This includes the Intel® Extreme Memory Profile (Intel® XMP).

2. What is the brand and model name of your storage device?

3. Is your storage device almost full? How much space is left?

4. You can also try a clean install of Windows, of course, as the last resource.

Also, bear in mind that the Turbo boost can be set manually and is controlled by the operating system. You can know more at the following link:

Overview Information for Intel® Turbo Boost Technology: https://www.intel.com/content/www/us/en/support/articles/000007359/processors/intel-core-processors.html

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[HardLev]

1. Yes, the turbo boost settings are reset.
2. GOODRAM 120 GB. (SATA)
3. All drives are half empty.

As for storage devices - I still have a 1 TB HDD, it can somehow slow down the system and should I turn it off at all?

I reset all bios settings to default, the system constantly works at 4.4 Hz without load. Now there are freezes in the games, but I seem to have adjusted it by overclocking the RAM.

[HardLev]

There is one more small question.
Can I install the i9-9900 on my motherboard?
I have socket 1151v2 according to all markings from the developer it is indicated that this socket also supports i9-9900.

[AlHill]

@HardLev   Socket compatibility is important.   HOWEVER, you must also check with the motherboard manufacturer to see if THEIR BIOS supports the processor.   Contact the motherboard manufacturer for this information.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[DeividA_Intel]

Hello HardLev, 

Thanks for the confirmation. I would like to let you know that based on the Asus website, your Asus Prime Z370 P-II is compatible with the i9-9900. You can see it here:

• https://www.asus.com/supportonly/prime%20z370-p%20ii/helpdesk_cpu/

Also, I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[HardLev]

Thank you very much.

[DeividA_Intel]

Hello HardLev, 

I do appreciate your patience and collaboration. I would like to let you know that the CPU usage is around 100%, this means that your computer is trying to do more work than it has the capacity for. 

To have a better view of this situation, please take some pictures of the task manager when the CPU is at 100% where I can see the CPU, Memory, Disk, and GPU behavior. This will help me to understand how your system is responding when the CPU is presenting high usage. Also, make sure to close any background apps that you are not using.

Regards,  

Deivid A. 

Intel Customer Support Technician 

[HardLev]

Here's what I quickly found during the test.
But the situation is different from time to time.

[DeividA_Intel]

Hello HardLev, 

Thanks for the pictures. This will help me to have a better view of the issue, I will continue with the investigation and get back to you as soon as possible.

Thanks for your comprehension.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello HardLev, 

Thanks for your time and patience. Based on the investigation, I noticed that most of the high usage is being caused by Steam, you can try the steps from the following article. However, bear in mind that this is not an Intel website but I third-party website.

Fix Steam Client Bootstrapper high CPU usage on Windows 11/10: https://www.thewindowsclub.com/fix-steam-client-bootstrapper-high-cpu-usage-on-windows#google_vignette

I also recommend you close the Steam client to check if other apps also caused the high usage. If this is related to Steam, please get in contact with the Steam support team for further instruction on this topic.

Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.  

Regards,  

Deivid A.  

Intel Customer Support Technician  

[HardLev]

Even in other games, my processor is loaded to the maximum.
How can a processor of the medium penny segment play only 4-5 programs at the same time and already have a load of 100%.
Maybe overclocking the processor really contributed to its degradation and now it feels bad?

I did everything according to the recommendations, but there is still no effect.

[DeividA_Intel]

Hello HardLev, 

Thanks for your response, I am sorry to know that the recommendation did not work. I want to provide you with more information that could help you with this issue, please check the following link to get some tips related to this problem.

3 Ways to Stop Steam Web Helper From Using All Your RAM: https://www.makeuseof.com/how-to-stop-steam-web-helper-use-all-ram/#:~:text=This%20is%20essentially%20an%20internet,even%20impact%20your%20CPU%20performance

As you mentioned, overclocking might have affected the performance of the unit, but I can't confirm it since it passed the Intel® Processor Diagnostic Tool test.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello HardLev, 

I am following up to check if you had the time to check the new recommendations or if you have any other questions related to this issue.

Let me know if need further assistance.

Regards,  

Deivid A. 

Intel Customer Support Technician