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Can't install new driver for Intel® Iris Xe Graphics card

Przemek770-16
New Contributor I
‎08-16-2023 09:16 AM
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I have a problem because I can't install the new Iris Graphics 31.0.101.4644 driver for the Intel Iris Xe Graphics card.
It pops up a window small intela loads to 100% and then nothing.
I tried to turn on again and install again but nothing helped neither manual installation nor through Intel Driver & Support Assistant pops up an installation error red triangle exclamation mark and I tried through Intel Arc Control and nothing works and I am on the old driver version Intel® Graphics Driver 31.0.101.4577.
My Notebook model is MSI Prestige 14 Evo A11M-013PL
Please help.

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DeividA_Intel
Employee
‎08-18-2023 02:41 PM
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Hello Przemek770-16,  

  


Thank you for posting on the Intel® communities.   

  

I could see that you created a thread a few days ago where you are currently receiving support, please kindly refer to that thread for more updates on this behavior.   



In this case, we will proceed to close this thread to avoid duplication of effort and the support will continue through the original post.


Regards,  

Deivid A. 

Intel Customer Support Technician 


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