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Intel Iris Xe Graphics can't install new driver.

Przemek770-16
New Contributor I
1,120 Views

I have a problem because I can't install the new Iris Graphics 31.0.101.4644 driver for the Intel Iris Xe Graphics card.
It pops up a window small intela loads to 100% and then nothing.
I tried to turn on again and install again but nothing helped neither manual installation nor through Intel Driver & Support Assistant pops up an installation error red triangle exclamation mark and I tried through Intel Arc Control and nothing works and I am on the old driver version Intel® Graphics Driver 31.0.101.4577.
My Notebook model is MSI Prestige 14 Evo A11M-013PL
Please help.

 

Errors occurring in users of ARC A750 and A770 graphics cards and Intel Iris Xe Graphics.

Known Issues

Intel® Arc™ Graphics Products:

Shadow of The Tomb Raider (DX11) may experience an application crash after loading to game menu. UNCHARTED: Legacy of Thieves Collection (DX12) may exhibit texture corruption on characters. Topaz Video AI may experience errors when using some models for video enhancement. Adobe After Effects may experience an application crash during render operations.

Intel® Iris™ Xe MAX Graphics Products:

Driver installation may not complete successfully on certain notebook systems with both Intel® Iris™ Xe + Iris™ Xe MAX devices. A system reboot and re-installation of the graphics driver may be required for successful
installation.

INTEL® ARC™ CONTROL KNOWN ISSUES:

Using Arc Control Studio capture with certain games may incorrectly generate multiple video files. The “Connector” type in the Display page may incorrectly show DP when using an HDMI display connection. May observe “stream has already ended” pop-up after the power events with Capture/Highlights/Broadcast toggle on. Performance Graphs may scale incorrectly after waking up from sleep.

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DeividA_Intel
Employee
1,086 Views

Hello Przemek770-16,  


Thank you for posting on the Intel® communities. I understand that you are having issues installing the latest drivers for your Intel Iris Xe Graphics.


To help you further, I would like to confirm the following:


1. Can you take a picture of the error? This will help to identify the issue.

2. What is the operating system installed as well as the version and build?

3. Just to confirm, are you having issues with Shadow of The Tomb Raider and UNCHARTED?

4. Have you checked this issue with MSI? This error could be related to laptop limitations.


Regards,  

Deivid A. 

Intel Customer Support Technician 


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DeividA_Intel
Employee
1,081 Views

Hello Przemek770-16,  

  


Thank you for posting on the Intel® communities.   

  

I could see that you created a thread a few days ago where you are currently receiving support, please kindly refer to that thread for more updates on this behavior.   



In this case, we will proceed to close this thread to avoid duplication of effort and the support will continue through the original post.


Regards,  

Deivid A. 

Intel Customer Support Technician 


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