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Computer keeps restarting no BSOD - new issue.

yourecute
Beginner
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Hello, so to quickly go over what is happening: I recently had my GPU break in my lenovo which was a 2080, not sure what happened exactly but it shut down on me and I started to get artifacts. So I went back to my old 1060 GPU which still seems to be working perfect, tested in a friends computer too, no issues. I also swapped out the PSU in the system which was the 500w it came with to a 600w my friend gave me.

Both are used and a bit older, not brand new.

Anyways after installing the new GPU and PSU my computer seems to restart at random times. No blue screen of death, no nothing, just a quick restart, it can happen just while browsing the computer or while gaming, and the times are different too. I've tried some stress tests on the PC (cinebench, OCCT) and no crashes have occurred after multiple stress tests. I tried doing a memtest, sfc scan, dism, and everything said it was healthy. Before installing these two new parts I never got any restarts, even with my old GPU while it was breaking.

Here's a snapshot of my Speccy: http://speccy.piriform.com/results/XqqDbb64SfOThdbnTFAp2cW

The parts I put in are the Thermaltake TR2 600W 80 Plus Bronze, and the Nvidia 1060 since the 2080 in the system broke.

Some of the events that occurred are:

"Event 7000:The iocbios2 service failed to start due to the following error: 
Cannot create a file when that file already exists."
 
"Event: 1001: Audit events have been dropped by the transport.  0"

 

"Event 41: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

 

"Event 6008: The previous system shutdown at 1:09:07 AM on ‎8/‎9/‎2023 was unexpected."

 

"Event 29: Windows failed fast startup with error status 0xC000007B."

 

"Event 2 Session "Cloud Files Diagnostic Event Listener" failed to start with the following error: 0xC0000022"

 

My system is currently in Windows 11, as I had an update saying my PC was okay for that. I've had windows for a few months and no issues at all. I've done a fresh install and reinstalled the drivers with DDU and it still restarts randomly.

My current bios is from 2019 and I see there's an update for a newer version but I've never had an issue with this BIOS even on W11 for a few months before installing these new parts. Also, Lenovo Vantage doesn't give me any updates for it.

Any suggestions would help. Maybe the new PSU isn't compatible?

But I ran a PSU benchmark for 60 minutes and no restart, and the restarts are random

 

UPDATE: 

Hey, so for four days straight there was no restarts, then today a random restart happened again with these errors:

ERROR: 10010- "The server {8CFC164F-4BE5-4FDD-94E9-E2AF73ED4A19} did not register with DCOM within the required timeout."
ERROR: 10010- "The server {20532D01-15BE-4BB9-A727-CA34555D881C} did not register with DCOM within the required timeout."
Error 2: Session "Cloud Files Diagnostic Event Listener" failed to start with the following error: 0xC0000022
Event 7000 "The iocbios2 service failed to start due to the following error: Cannot create a file when that file already exists."
Event 41 "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

Any other ideas? Seems to be something buggy with bios or something strange with intel.



Also to add on there's an iocbios2 file i found in the intel folder, should that be deleted? is related to error 7000 "C:\Program Files (x86)\Intel\Intel® Extreme Tuning Utility\Drivers\IocDriver"

iosbios2sys,
installdriver_x64,
iosbios2 security catalogue,
iosbios2 setup information,

from date modified 2018 -

 

why would intel be causing my PC to restart randomly at this different times - is it something with intel within the PC? how to check, i Uninstalled intel® XTU & telemetry recently and it still does it.

 

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4 Replies
yourecute
Beginner
1,093 Views

Here's the logs btw too

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Alberto_R_Intel
Employee
1,039 Views

yourecute, Thank you for posting in the Intel® Communities Support.

 

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

 

In order to rule out a possible hardware issue with the processor, if the computer does not go off, please install and run the Intel® Processor Diagnostic Tool, it does an overall test in the unit and if it passes the test it means it is working properly:

https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html?wapkw=intel%20processor%20diagnostic%20tool

 

Based on the SSU report, the Nvidia graphics card is properly installed and properly recognized by the system.

 

Do you have the option to test the computer with your old power supply? This is in order to rule out a possible issue with the new PSU.

 

As you mentioned, this problem could also be related to compatibility between the board and the new power supply and graphics card. So, in that case, we recommend to get in contact directly with Lenovo Support in order to confirm if the power supply and the Nvidia card are fully compatible with their platform, and also to make sure the latest BIOS version is currently installed in your device or, to gather the instructions on how to update it:

https://support.lenovo.com/us/en

 

Additionally, you can also get in contact with Nvidia support directly in order to check if they have further details about installing a newer driver or a compatibility report between the NVIDIA GeForce GTX 1060 and Lenovo Legion T730 PC:

https://www.nvidia.com/en-us/support/

 

Once you get the chance, please let us know the results.

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

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Jocelyn_Intel
Employee
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Hello, @yourecute.   

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
964 Views

Hello, @yourecute.      

 

As we have not heard back from you, we will proceed to close this thread now. If you need any additional assistance with other matters in the meantime, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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