FINAL FANTASY XVI green texture but rendered???

[ruii]

 

for some reason the game texture doesnt load properly, green texture on the world but mc and character skin and hair

pc spec:

ryzen 7600x

asrock arc b580 sloc 

intel graphic driver ver 32.0.101.6874
it also happens on ver 32.0.101.6881

i performed a ddu and installed a later version of the driver that is WHQL Certified
and game have problem on both version of drivers

[JedG_Intel]

Hello ruii,

It appears that you're encountering graphics issue while playing Final Fantasy XVI. To further investigation, may I know if this green texture is also visible during cutscenes?

For more information about this issue, you can this link: Final Fantasy XVI* Turns Green During Cutscenes

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[ruii]

yes, it generally happens during cutscenes or after the cutscene finish, the game would start gameplay and the green texture would be present

[JedG_Intel]

Hello ruii

Thank you for sharing this information, and I’m truly sorry to hear that you’ve encountered this issue. Please know that we’re currently investigating it, and we’ll keep you updated as soon as we have more details. We appreciate your patience and understanding in the meantime.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello ruii,

We apologize for the delay with our update. To further troubleshoot the issue, kindly try the steps below.

1. Download and Install the latest graphics driver version 32.0.101.7028

2. Prior to installation, please perform a clean installation using DDU

If the issue persists, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi ruii,

Were you able to review and try the recommendations I posted? Please let me know if the issue persists so we can investigate further.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello ruii,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician