Fortnite Crashing on on Intel Iris Xe Graphics, and have bad performance

[nozika25]

hello, before january 7, i was playing fortnite normally, an peacefully,with no lag, and suddenly on next day, it started crashing, and before crashing, it had bad performace, like frame drops, lags. now i cant play properly my favortite game, i know other people have this type of problem too. please fix this, i cant stand of this

[JedG_Intel]

Hi nozika25,

I'm sorry to hear that you suddenly encountered an issue with Fortnite and I understand that you would like this to be resolved as this is your favorite game. I would like to gather more details and it would be helpful if you can share it with me.

1. Is the issue isolated to Fortnite?

2. Are there any error messages when it crashes?

3. Have there been any recent changes to the system?

4. How frequent is the issue?

5. Does the game crash instantly after opening it up?

Please also generate SSU report for me to check your system components and configuration.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[nozika25]

Hello

well, its only isolated to fortnite,because i dont have any problems with other games.

it does have error message and it crash client 

i know particular reason for that, and its intel iris xe graphics drivers.

its very frequent

and it doenst crash after i open up a game.

The model of my processer is a Intel Core I5 1225u 12 generation

My system is a all in one pc so basically a laptop, the model of it is a Lenovo G3 IAP

My game settings is Fullscreen,1920x1080,PerformanceMode,Vsync Off,Fps limit 120, 3D resolution 55, Nanite virtualized geometry off, view distance low, textures low, meshes low, show fps on,report performance stats off.

Im 100% sure its the drivers because alot of other people have the same problem aswell i did alot of youtube tutorial on how to fix it but it never works

[RPM_savage_]

I have intel core I7 and intel iris xe graphics on my new computer and found this annoying problem!

[JedG_Intel]

Hello nozika25,

Thank you for sharing all this information.

Since the system was functioning normally before, could you please provide the full driver version that is causing the issue? Additionally, please share a screenshot of the error message that appears when it crashes.

This information will help me gain a comprehensive understanding of the issue. Also, have you tried updating the driver to the latest version, 32.0.101.6557/32.0.101.6262? It would be helpful if you could share an SSU report as well.

Best regards,

Jed G.

Intel Customer Support Technician

[nozika25]

Hello

i have the latest driver vertsion 32.0.101.6557.

i have uploaded SSu and Error Message too

[JedG_Intel]

Hello nozika25,

I really appreciate this. Based on the information gathered and my internal review, we are aware of the issue and are currently investigating it. I will provide you with an update as soon as possible.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello nozika25,

Upon checking, what I can advise is for you to monitor (read) release notes in new driver releases and search for info about Fortnite. Occasionally new driver can be installed, if there's no specific info about the game, to check if Fortnite works.

Additionally, I recommend rolling back to the latest working driver and maybe turn on Vsync (if it's not impacting game performance or other features like Free/G-sync are not available).

Should you have any questions or concerns, please let me know.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello nozika25,

I wanted to check if you had the chance to check the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[nozika25]

hello, i just solved this problem. the problem was, Windows 11 24H2 verison not the graphics driver. i just downgraded to 23H2 and it runs so good now, no problem at all.

[JedG_Intel]

Hi nozika25,

Thank you so much for sharing the workaround that resolved the issue. I'm really glad to hear that everything is running smoothly now. If there's nothing else you need help with, please let me know if I can go ahead and close this inquiry.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello nozika25,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician

[RPM_savage_]

This happened to me as well. I think it was the update on fortnite when godzilla came out. I was playing fine until the update and then suddenly my game crashes and it has been still doing until now. I have basically tried everything from optional updates to completly uninstalling my driver. Nothing works but i'm not quitting.

[RPM_savage_]

Hi, I have been struggling with the same problem for a while. I have tried so many things to fix it but nothing works. It was ever since an update last year that this problem started happening. It was bad and crashed every time I loaded fortnite in the first few minutes. It resolved for about a week then the same problem is occuring again. Could someone please help me with this issue ?