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Hello, i've got a problem which i can't solve. So i play on Lenovo Intel HD Graphics630, i5-7400T. The game was never smooth but i had been able to play it, until the recent fortnite uptade. I don't know if it has anything to do with it because i hadn't played like 2 days prior to the uptade but basically since 18th of may my game has been crashing, i tried everything, nothing works and i have no idea what might be the reason. Any help?
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Hello Kazawi26,
Thank you for posting on the Intel
To have a better understanding of the situation, please answer the following questions:
- What is the Fortnite version installed?
- Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.
Regards,
Andres P.
Intel Customer Support Technician
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The newest one and i'm sending the report below.
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Hello Kazawi26,
Thank you for your response, all the information provided has been really helpful.
Please follow the steps below and let me now the results:
- Take a video of the issue.
- Take screenshots of the game settings
- Update graphics driver to version 31.0.101.2121. For guidance, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 (Method 2).
Regards,
Andres P.
Intel Customer Support Technician
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It doesn't let me install those drivers, im sending the picture below
But it's not gonna change anything even if I could install those, i am afraid. I was recording but it automatically stopped when it crashed so al I can send is the crash picture. I am having the same settings
in the game, so it's not settings; fault, it has be to the newest update. Unfortunately I can't play fortnite
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Actually I managed to install driver you had sent me and the issue has been solved. Thank you very much.
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Hello Kazawi26,
Thanks for the confirmation. I am glad to know that a clean installation of the Intel driver fixed your issue.
I will proceed to close this thread, however, you can open a new one in case you need further support or if you face any issues with our products.
Regards,
Deivid A.
Intel Customer Support Technician
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