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Hello,
So, as the title says, I have a lot of issues with lag and fps drops in games. The thing is this started since the first day I got this laptop. The most weird case of this fps drop and lag is in minecraft. And of course when I play more heavy games like APEX it is worse.
I will put a video so you can see (minecraft). Look at the fps at the top right corner when I enter and leave the building.
I have tried every posible optimization but nothing helped. Pls help.
My gpu is Intel Iris Xe Graphics
CPU:11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Thanks!
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Hello Mateo2,
Thank you for posting on the Intel® communities.
I am sorry you are having issues with your Intel® Iris® Xe Graphics, I will be glad to help you.
In order to better assist you, please perform the following steps:
Let me know of the outcome.
Best regards,
Steven G.
Intel Customer Support Technician.
Hey Steven,
I did all of this and it didn't change. The only weird thing is that I get a bit better performance when I use higher quality settings instead of performance settings.
Many thanks for your detailed response.
I would like to investigate about this issue. In order to do so, please provide the following information:
Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.
Best regards,
Steven G.
Intel Customer Support Technician.
Hey Steven,
Here are the picture, and the document with the ssu info attached
Thanks
Hello Mateo2,
I appreciate the information you shared.
Checking the report you shared, I noticed that the BIOS version you have is the 310. Based on the Asus Website (https://www.asus.com/supportonly/x515ea/helpdesk_bios/) the latest version available is Version 311. Please, update the BIOS to the latest version, you should contact Asus for the proper BIOS update steps.
Also, the graphics driver reported is 27.20.100.9268, We would like to confirm if you have followed our recommendation to perform a clean installation of the latest graphics driver 31.0.101.4032. Further details were shared in a previous post.
Best regards,
Jean O.
Intel Customer Support Technician
Hello,
Thanks for letting me know about this. I did the changes but in game I see no difference, could you check if everything is ok in this document?
Thanks
Many thanks for your response.
It seems everything is updated now. Thank you for performing the steps.
I will work further on this issue and as soon as I have an update, I will let you know.
Best regards,
Steven G.
Intel Customer Support Technician.
Thanks to you for your help. I will be waiting
Hello Mateo2,
I just wanted to let you know that we are still working on this. We are currently trying to replicate the issue, so I will post back here once I have the results.
Thank you for your patience.
Best regards,
Steven G.
Intel Customer Support Technician.
Hey Steven,
There is of course no problem if it takes a bit, thanks btw for taking your time to look through this.
Hello Mateo2,
We did a fresh installation of Windows 10 and Windows 11, played both Apex and Minecraft (Java and Bedrock) after installing latest drivers, and we were unable to reproduce the issue. Both games were playable and had FPS between 40-60 for Apex and 60 steady for Minecraft.
At this point, I would recommend you to contact the laptop manufacturer for further assistance, as it could be related to hardware.
Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.
Best regards,
Steven G.
Intel Customer Support Technician.
Community support is provided Monday to Friday. Other contact methods are available here.
Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.
For more complete information about compiler optimizations, see our Optimization Notice.