Game wont open after being forced to update my drivers

[CarlosUbilla]

Hello, 

months ago I installed "formula 1 2018"  it had some troubles launching, so I had to open it like 7 times in order to work. Then I updated mi drivers, and set the game to windows mode and it worked fine until yesterday when I updated my drivers and stuff, now the game won't open properly, it will display the icon  and appear in the task manager for a few seconds and then it will shut down, or sometimes the game opens and after some minutes it closes again.

So, here's what I've done:

1. Updated my drivers again

2. rebooted  the pc

3. tried changing the compatibility

4. Installed the old graphics card driver

5. add the game in the firewall.

Therefore I don't know what to do.

I also did an system support utility test and saved it.

It says failed, but I manually installed, rebooted the system, and still not working.

[Alberto_R_Intel]

CarlosUbilla, Thank you for posting in the Intel® Communities Support.

We will be more than glad to assist you with this matter. 

Based on the information shown in the SSU document, the graphics driver version currently installed on your computer is 31.0.101.5074.

For this scenario, it is important to mention that we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

I looked on HUAWEI's website and I could not find the drivers for your device:

https://consumer.huawei.com/en/support/

Based on that, in order to attempt to fix this issue, please try a clean installation of our latest graphics driver version 31.0.101.5085 following the instructions in the links below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Driver:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html?wapkw=1135g7

We recommended also to get in contact directly with HUAWEI Support to confirm which graphics driver version they advised to use and also to make sure the latest BIOS version is currently installed on your machine or, if necessary, to gather the instructions on how to update it:

https://consumer.huawei.com/en/support/

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello CarlosUbilla, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello CarlosUbilla, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician