Honkai Impact 3rd & Arc A770 collour blink

[GSage]

im using Intel Arc A770 8GB to play Honkai Impact 3.

the display always blinking to gray when im playing in Elysian Realm Stages(normal stages collour is purple). not just in the Elysian Realm actually

its not my monitor problem cuz i tried record&livestream.

and i dont think its a game fault, cuz only intel arc user had that problem.

is there a way to fix it?

please help me

[Andres_Intel]

Hello GSage,

Thank you for posting on the Intel communities. I am aware that when you play Honkai Impact 3rd on your Intel® Arc™ A770 Graphics, you are experiencing color blinking.

For a better understanding of the situation, please answer the following questions:

• Is the graphics card an Intel Branded card or is it from another brand? This is to know if it happens to a specific edtion.
• Take screenshots of the game settings, in case we need to replicate the issue.
• Which store did you get the game from?
• To know you software and hardware environment, download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.  

Regards,  

Andres P. 

Intel Customer Support Technician 

[GSage]

i just change my setting an not blinking anymore. but its still gray(normal stages in Elysian Realm > Shallow Squences is Purple).

- GPU im using is Asrock Intel Arc A770 Phantom Gaming D 8GB OC. 

but, i saw some youtuber playing honkai use Arc A770 16GB(LE Edition) had a same problem.

- i bought from Nano Computer at Tokopedia. 

https://www.tokopedia.com/nanokomputer/asrock-intel-arc-a770-phantom-gaming-d-8gb-oc-arc-a770-8gb-ddr6

[Andres_Intel]

Hello GSage,

Thank you for your response and for all the information provided.

I noticed on the Intel® SSU that your system is not up to date, please follow the steps below and let me know the results:

• Clean install the graphics driver with Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
• Then, install the graphics driver version 31.0.101.4972. This is the latest driver available, and we would like to know if this changes the behavior.
• Update BIOS to version 7D43v1F. For installation steps, you can contact MSI. This may help to improve the stability, compatibility, and performance of the graphics card.

Also, please answer the following question, which will help us to replicate the issue as accurately as possible in case we need it:

• Which store did you buy the game from? For example Steam, Epic Games, etc.

Regards,  

Andres P. 

Intel Customer Support Technician 

[GSage]

i tried all the steps. its still the same

i download PC Launcher from the official site (not steam version).

https://honkaiimpact3.hoyoverse.com/asia/en-us/download

[Andres_Intel]

Hello GSage,

Thank you for completing the recommended steps.

We would like to start with an investigation, first please provide us with step by step instructions in case we need to replicate this issue. You can share a list of numeric steps or a video, from the game download and installation until the color issue.

Regards,  

Andres P. 

Intel Customer Support Technician 

[GSage]

after download pc launcher from officiall website and everything.

1.  change the bridge theme

 - set Train to the Future

 - you will see lose color there

 - from Arc A770

 - from other devices

2. go to ATTACK > Elysian Realm > Quick Start > Shallow Squence

- if the collor stages not pink/purple its a bug.

 - bug 

 - normal

[Andres_Intel]

Hello GSage,

Thank you for providing us with the step-by-step instructions, that is very helpful.

Last week we released a new graphics driver that may help to solve this issue, please follow the steps below and keep me informed of the results:

• As you have done before, clean install the graphics driver with Display Driver Uninstaller (DDU). If you still need guidance, on How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
• Download and install the latest graphics driver 31.0.101.5074. For installation steps, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 (Method 2).

Regards,  

Andres P. 

Intel Customer Support Technician 

[GSage]

no changes with the newer driver. tell me when its actually fix for HI3 game

[Andres_Intel]

Hello GSage,

Thank you for your answer and for completing all the steps.

I will start with an investigation to provide you with the next steps, as soon as I have further information I will let you know. 

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello GSage,

Thank you for your time.

We still working on the issue reproduction I we hope to have the results soon, as soon as I have them I will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello GSage,

Thank you for your patience.

We have been working on the issue reproduction, we will have the results soon, I will let you know the results as soon as possible.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Jean_Intel]

Hello GSage,

We would like to inform you that we have been able to replicate the issue you described. Nevertheless, we will continue to investigate the issue internally and will keep you posted with more details as soon as possible.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Andres_Intel]

Hello GSage,

Thank you for all your time and patience.

We are still working on the investigation, but we would like you to update the graphics driver to the latest version, please keep us informed of the results:

• Clean install the graphics driver with DDU as you have done before. If you still need guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver
• Then, install the latest graphics driver 31.0.101.5186.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello GSage,

Were you able to clean install the graphics driver with DDU and then install the latest graphics driver 31.0.101.5186? 

Let us know if you still need assistance.  

Best regards, 

Andres P. 

Intel Customer Support Technician

[GSage]

nothing changes. i need to play like an hour to get consistent texture.

but then i exit and reopen the game, glitch issue comes back.

i still dont understand but when im using power plan

- High Performance : texture wont load consistently, but when theres specific effect it'll glitch to normal.

- Power Saving : most of the time normal texture is loaded but inconsistent

i dont mind if the gpu takes more power. i just need consistent texture!

still waiting for the next updates. thx.

[Andres_Intel]

Hello GSage,

Thank you for letting us know the results.

We will continue with the investigation and as soon I have further details for you, I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello GSage,

Thank you for all your time.

I want to let you know that our debug team tried once again replicating the issue following these steps:

1. Start the game and advance until the Change Bridge" option appears.
2. Set "Train to the Future" and click on "Preview".
3. Check if the screen colors are rendered incorrectly (bright blue).

Do we need to play for an amount of time to see the issue now? We need a way to consistently see the issue in order to debug it.

Regards,

Andres P.

Intel Customer Support Technician

[GSage]

from my experience, when the Bridge "Train to The Future" is rendered corretly,

most of the stages like Elysian Realm, Shallow Squence, etc will be rendered too.

but, best way to check the glitch issue is just  play Shallow Squence stages

[Andres_Intel · Accepted solution]

Hello GSage,

Thank you for your clarification, it helps a lot.

I will continue with the investigation and as soon as I have further detailed I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

[NormanS_Intel]

Hello GSage,

Thank you for bringing this issue to our attention. We apologize for the long wait, as we conducted a thorough investigation into your report. I would like to inform you that our priority is to target the most popular games and apps to focus our efforts on providing a high-quality, stable experience for the broadest set of users. We will continue to improve our software performance and compatibility throughout 2024 and beyond. While we can’t accommodate your request at this time, please watch our Display Changes to Grey when Playing Honkai Impact 3rd* with Intel® Arc™ Graphics article on our website for any possible changes to this situation.

Please feel free to reach out if you have any questions.

Thank you for understanding. 

Best regards,

Norman S.

Intel Customer Support Engineer