Hi ItzYoshino,
Thank you for posting in our Community and providing the details regarding your ThinkPad T14 with the Intel Iris Xe GPU. I appreciate the information you’ve shared, as it really helps us understand the situation. I see that you’re encountering the following error when trying to run Battlefield RedSec: “DirectX function 'GetDeviceRemovedReason' failed with DXGI_ERROR_DRIVER_INTERNAL_ERROR…”
It’s great that you’ve already tried switching to DirectX 11 and Vulkan, as this helps us rule out some potential causes. To assist you further and identify the root of the issue, could you please provide a bit more information:
- Are you running the game on the internal display or an external monitor?
- Does this error occur immediately on launching the game, or after a certain amount of time or gameplay?
- Are there any other games that show similar behavior with the Iris Xe, or is this specific to Battlefield RedSec?
- Were there any recent hardware or software changes made before the issue occurred?
Additionally, I'd like to delve deeper and verify specifics like the OS version, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
