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New graphic problems on Sonic Frontiers

eduams
Beginner
1,776 Views

Sonic Frontiers always had a problem with not rendering trees and rocks on Iris XE, but you can still enjoy the game even with these invisible objects. But now, since last month's update, the game looks extremelly dark. You can barelly see what is going on. I'm posting two pictures: one on the new driver and other where I'm using the driver on the 31.0.101.4255 version. The game stays this dark even on daytime. The water is also glitched.

New driver (31.0.101.4676)

20230908175126_1.jpg

Older driver (31.0.101.4255):20230908175406_1.jpg

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DeividA_Intel
Employee
1,680 Views

Hello eduams,  


Thank you for posting on the Intel® communities. I can imagine how frustrating this is for you, to know more about this issue I would like to confirm the following:


1. What is the brand and model name of your processor?

2. Are you using a laptop or desktop? What is the brand and model name of your laptop or motherboard (if desktop)?

3. If desktop, how are you connecting your computer to the monitor (adapters, HDMI, DP, etc.)?

4. What is the operating system installed as well as the version and build?

5. Does this happen with other games or with videos?


Best regards, 

Deivid A.  

Intel Customer Support Technician 


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eduams
Beginner
1,676 Views

1. Intel Core™ i5 1135G7

2. Laptop. It is a Lenovo Flex 5i.

4. Windows 11 version 22H2 build 22621.2134.

5. No, only with this one.

eduams_0-1694470214415.png

 

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DeividA_Intel
Employee
1,661 Views

Hello eduams, 


Thanks for the confirmation. Based on your issue, I would like to confirm the following to check if this issue is related to the laptop or the driver:


1. Is the issue also present with Lenovo's latest graphics drivers?

2. Is this issue also present with an external monitor or TV?

3. Did you try the clean install method with driver 31.0.101.4676?


If the issue is present with an external monitor/TV or you are not able to test an external monitor/TV, please provide these reports:


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

2. Provide the Report for Intel® Graphics Drivers: 


Best regards, 

Deivid A.  

Intel Customer Support Technician 


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eduams
Beginner
1,638 Views

Yes for all the questions. 

And just reported the problem.

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DeividA_Intel
Employee
1,598 Views

Hello eduams, 


Thanks for the confirmation. I want to investigate this behavior and to continue I will need the following:


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

2. Provide the Report for Intel® Graphics Drivers: 


Once I have these details, I will check this issue internally.



Best regards, 

Deivid A.  

Intel Customer Support Technician 


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DeividA_Intel
Employee
1,511 Views

Hello eduams, 


I am following up to confirm if you had the time to collect the reports requested or if you managed to fix this issue.


Let me know if you need further support.


Regards,  

Deivid A.  

Intel Customer Support Technician 


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eduams
Beginner
1,478 Views

I didn't fix the issue and already sent the reports

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DeividA_Intel
Employee
1,484 Views

Hello eduams,  


I was checking your thread and noticed that we have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


Regards,  

Deivid A.  

Intel Customer Support Technician  


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