( PC )attempting to play gw2 but can't move in tutorial

[poopet]

i got garden warfare2 from the steam sale, not sure what this origin thing is but i don't have it, i don't have nvidia, and i don't have performance issues, everywhere i go has only been solutions to those, the game runs fine although when the opening animation, battle animation, loading screen, and tutorial cinematic finish i am unable to move, use the cursor, or press any button to interact with the game, the only buttons that work are the windows key and alt+tab.

Please help i,ve been looking for an answer for weeks

yes, the files are verified 

my main problem is not being able to find the correct driver, as downloading them all is time consuming and will take up all my mobile data leaving me at a cripplingly slow pace.

asus

4GB usable ram ( 6GB virtual ram )

64z operating system

intel celeron N4500 1.10GHz 1.1GHz

OS build 22621.1928

windows 11

[Jose_Intel]

Hello @poopet

Thank you for posting on the Intel️® communities.   

I am sorry to hear that you have problems with Intel® UHD Graphics, and I’ll be more than happy to help you.

Please download the driver Intel® 7th-10th Gen Processor Graphics - Windows*

Then, execute a Clean Installation During Driver Installation

1. Click the .exe to initiate the driver installation.
2. Agree to the Intel Software License Agreement.
3. Click the checkbox to Execute a clean installation.
   1. A clean installation removes all old drivers and restores Intel settings to the default value
4. Click Start to begin the install.
5. Reboot the system if prompted.

In order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Best regards,

Jose B.

Intel Customer Support Technician

[poopet]

gone along with just going with the EA app anyways, the performance is better with the new driver but i still can't do anything in the tutorial

but the time it takes to get to the tutorial went from an hour to under a minute so i cannot overstate how much of a timesaver your advice is 

[poopet]

I,m unsure if it works, as the EA app required to use gw2 has it's servers shut down at the moment, trying to get origin to work.

However, i have noticed a noticeable improvement in other games, i,ll keep trying and keep yer updated, thanks for the help!

ps: can't play offline due to a constant cycle of attempting to retrieve failed data, that's why i can't test it out yet

[Jose_Intel]

Hello poopet

Thank you for response.

I am glad to hear that the overall performance has improved.

Please do not forget to attach the report we requested before, that way we can check more possibilities. How to get the Intel® System Support Utility Logs on Windows*

Best regards,

Jose B.

Intel Customer Support Technician

[poopet]

Yeah didn't work for me, the only thing that got it moving was the default microsoft basic drive adapter. ( running the game with a whopping 1 frame per second ) tried a hand at Nvidia drivers but no results

[Jose_Intel]

Hello poopet

I hope you are doing great.

In order for us to provide a better assistance, we require the report requested before. Please attach it your next response.

Best regards,

Jose B.

Intel Customer Support Technician

[poopet]

Microsoft Windows 11 Home ( 10.0.22621 build 22621 )

4 GB

Intel(R) Celeron(R) N4500 @ 1.10GHz

x64 based PC

24 updates

Microsoft Basic Display Adapter 10.0.22621.1

manufacturer: ASUSTeK

model: E410KA

network adaper/s: Realtek 8821CE Wireless LAN 802.11 ac PCI-E NIC 2024.0.10.135

kingston X29128 3.24 GB available

10.0.22621.608

sorry for not sending this earlier,  little bit busy

[Jose_Intel]

Hello poopet

Thank you for your response.

We are going to check the information internally, I will post here as soon as I have an update.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello poopet

Thank you for your patience.

Please answer all the questions:

·      Was the game working before or never did?

·      What are the game settings used?

·      Does the game crash or does it throw an error? Please attach any useful screenshot.

·      Have you checked with the game developers to see if the system requirements are met?

Also, the report we required before isa must. Please generate it and attach it in order to better assist you. How to get the Intel® System Support Utility Logs on Windows*

Best regards,

Jose B.

Intel Customer Support Technician

[poopet]

Hi there, sorry for not responding, I was toying around with the drivers and somehow ended up in the windows 11 repair loop with no storage space to reinstall itself or permission to use any helpful command in the prompt, it is currently being repaired.

If you count the basic display, it can make the game responsive, but only barely, and I can only lower the graphics so much before they make the game unplayable again

The game settings are at default, which appears to be higher than normal, I've tried much lower settings with different drivers but, again, the basic display was the only one that worked, I got four frames at most

The game rarely crashes, only doing so when I have it open along with other apps in the background for too long, although it does show errors such as a wrong driver message with my normal drivers, telling me to install the newest driver, and network issues like failing to retrieve save data ( I have none btw ) and EA server connection problems, those aren't too concerning though

I seem to be meeting the minimum requirements, even if some are lower than I would know the game seems to run just fine with my normal drivers at a steady thirty frames, just unresponsive

Thank you for helping, I hope this helps others that have this problem unanswered

[Jose_Intel]

Hello poopet

We hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you still need assistance. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Jose_Intel]

Hello poopet

Thank you for response.

We will check the information internally, we will post here as soon as we have any update.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello poopet

Thank you for your patience.

We are more than willing to look for a solution here. So, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello poopet

We hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you still need assistance. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Jose_Intel]

Hello poopet

We hope you are having a nice day. 

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards. 

Jose B.  

Intel Customer Support Technician.