PC crashes

[SayTroN]

The computer crashes just when I'm playing and about 10m have passed. I have two monitors in one I have the game and in the another google chrome youtube, when it crashes only the screens turn off but in the background you can still hear the video that was in the background and the pc continues to turn on after a few minutes after I have to press the power button.

I have read that it could be the video card but everything happened after changing the cpu from the 9700k to the 14700k, everything else was the same except the motherboard and ram. At the beginning of changing the cpu it didn't happen, it was about 5 days later.

Possible answer

the graphics are updated, the gpu I heard they had a problem because it happens with the old graphics and the new ones to

the temperature is cpu 60c and gpu 80c

well if you put the graph at 90 it solved the problem but it still happens

14700k

Asus PRIME Z790

G.Skill DDR5 6000

3080 ftw3 12g

Need HEPL

[Earl_Intel]

Hi SayTroN,

Thank you for posting in the communities!

I'm sorry to learn that you are experiencing issues with your system. Please submit the following information so that we can better assist you and find the most appropriate solutions. This information will help us adapt our assistance to your individual needs.

• Do you encounter any BSOD?
• May I know if this processor is working fine before?
• May I know also when the issue started?
• Are there any changes on the system before you encounter this issue?
• What are the troubleshooting steps that you already tried?
• Did you overclock the processor?
• Have you already tried the new Microcode 0x129 or Microcode 0x12B update on your BIOS?

Once we have this information, we will be able to proceed with the next steps and work to resolve the issue you are experiencing. Your participation is invaluable in enabling us to provide you with the best possible service.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi SayTroN,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[SayTroN]

Fix It the graphics card mas mount verticals so i put it in normal place a in fixit probably a bad contact o cable 

[Earl_Intel]

Hi SayTroN,

Thank you for sharing this update with us, I'm happy to hear that you were able to resolve the issue.

Since the issue has been resolve, I will no longer monitor this thread, if you need further assistance, please submit a new inquiry.

Best regards,

Earl E.

Intel Customer Support Technician.