TPM MFG mode fix

[Mink]

Hi guys! I have a problem with my Legion laptop. I tried to turn on Secure Boot in my BIOS, but it always disables and shows "Intel Platform Trust Technology MFG Mode." Please help me!

[AlHill]

What laptop model number and what processor model number?

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Fear and the desire for control are primary motivators for shadow dwellers. ]

[Mink]

ok bro, ill try. thank you so much!!

[Mink]

its here. pls check it and help me T.T

[JedG_Intel]

Hello Mink,

Thank you for generating and sharing the SSU report. I'll be checking on this internally for me to provide you with the information that you need regarding this concern. I'll contact you as soon as possible.

Best regards,

Jed G.

Intel Customer Support Technician

[Mink]

thank you so much. I hope that you can fix that problem for me!

[JedG_Intel]

Hi Mink,

After checking internally, I have some recommendations that I'd like you to try and in case that you are faced with the same issue, let me know and share the other information that I'll need for further investigation.

Here's the recommendations:

1. Disable Intel Platform Trust Technology (PTT): Enter your BIOS settings and look for the option to disable Intel PTT. This setting is often found under the Security or Advanced tabs.

2. Reset BIOS to Default Settings: Sometimes, resetting the BIOS to its default settings can resolve configuration issues. Look for an option to load default settings or factory settings in your BIOS.

3. Update BIOS: Ensure that your BIOS is up to date. Manufacturers often release updates that fix bugs and improve compatibility.

The latest BIOS from Lenovo is J2CN57WW, but based on the SSU logs you are currently using an older version, J2CN37WW. Please use the "Detect Product" feature or enter the serial number of your system to ensure the correct drivers are displayed.

If the above steps doesn't help, please share the following information:

1. Was this working fine before, and when did the issue start occurring?

2. Have you contacted Lenovo regarding this issue?

3. Why do you want to disable Secure Boot?

4. If possible, could you share a screenshot or photo of the message so I can better understand what you are seeing and the options available?

I hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[Mink]

I have updated bios but the situation is still the same, it still shows mfg mode and I can't enable or disable it.

[JedG_Intel]

Hi Mink,

I appreciate your effort in trying the recommendations. Since the issue still persists, please provide the information below for further investigation.

1. Was this working fine before, and when did the issue start occurring?

2. Have you contacted Lenovo regarding this issue?

3. Why do you want to disable Secure Boot?

I hope to hear from you!

Best regards,

Jed G.

Intel Customer Support Technician

[Mink]

thanks for reply me!!!

first of all,

i bought this used in a store. when i used it it was like that. and i reported to lenovo in my country but the solutions they gave were the same as yours.
i want to turn it on not off, and the reason is i want to play valorant and it asks me to turn on secure boot

[JedG_Intel]

Hi Mink,

Thank you for providing the additional information. I'll be investigating this issue further and I'll give you an update as soon as I have one.

Have a great day!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Mink,

After conducting a thorough analysis based on the information you provided, I recommend reaching out to the computer manufacturer, as you mentioned purchasing the device as "used."

It is possible that the previous owner configured the system, which may include enabling critical security features such as Secure Boot and TPM (Trusted Platform Module). These settings are essential for ensuring the security and integrity of modern computers.

For more information, you may also check out the links below:

• What is a secure boot?
• How to set TPM and enable secure boot on a Lenovo ThinkSystem
• Lenovo Trusted Platform Module (TPM) FAQ
• How to enable Secure Boot on Think branded systems - ThinkPad, ThinkStation, ThinkCentre
• What Is Trusted Platform Model (TPM) and Its Relation to Intel® Platform Trust Technology (Intel® PTT)?
• Trusted Platform Module (TPM) Overview

I hope that this addresses your concern. Should you require further assistance, please do not hesitate to let me know.

Thank you and have a good one!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Mink,

I wanted to check if you had the chance to check the additional information that I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Mink,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician