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The Last Of Us Part 2 Remastered and Iris Xe-Driver Issue

PepoIRISXEl29
Nuevo Colaborador III
1.852 Vistas

hi, i just installed the lastest driver available ( 32.0.101.6874 ) an The Last of us part2, still has the rendering problem i stated in a discussion almost 2 months ago. I am using an 11th generation I5 processor, have 24 gbs of Ram, and have Intel Iris xe as intergrated graphics. The game runs on the similar spec integrated graphics amd cards.
I will share an image with this mail so you can see, it is the same that happens in the new Spider-Man 2 video game (which is also a port by Nixxes and Playstation).
Hope you can fix it, as you did with the The Last of Us part 1 on pc, which I enjoyed too much thanks to my humble setup.
I dont believe the game is too badly optimized because it´s running on handhelds pc (that runs with integrated graphics).
And to mention, i can run God of War Ragnarok, Red Dead Redemption 2 and Spiderman Remastered smoothly (for this setting is aprox in the 30fps). My laptop also runs Uncharted 4, and lastly The Last of Us Part 1. Soooo, if you guys can give the low spec faithful iris xe players a hand, we will be grateful.
The game looks exactly like this video: https://www.youtube.com/watch?v=9isFjc-gl9Y&ab_channel=VITO
i´m fully aware of a pop up message in the launcher saying the my gpu is not supported. I know the minimun specs (
Minimum (720p Low @ 30 FPS)

Processor: Intel Core i3-8100 or AMD Ryzen 3 1300X
Memory: 16 GB
Graphics: NVIDIA GeForce GTX 1650 (4GB) or AMD Radeon RX 5500 XT (4GB)
Storage: 150 GB SSD space
OS: Windows 10/11 (1909 or higher)

But this doesn´t change the fact that the problem isn´t that, the problem is within the drivers of Iris Xe and the games Nixxes Studios ports from ps4 and ps5, basing this on the fact that similar specs AMD integrated graphics (which are not in the minimum specs too) are running the game, without the rendering black and red screen problem.
For this I ask, if you can see if the DEVS can solve this driver problem so we Iris XE players can enjoy this game. There are many discussions about Spiderman 2, Spiderman Miles Morales and Elder Ring Nightrein and the same problem on intel forums (please look into it).
I have already answer this questions:
What is the exact model of your laptop?
1. ASUS X515 EA-INTEL I5 11TH GENERATION- IRIS XE- 24 GB RAM
Have you tried using the OEM driver for testing?
2. I have
Have you used DDU to completely remove all residual drivers and installed a new one?
3. I have completely removed the old driver and install the new one, check the bios update, and the windows update.
Could you provide a screenshot of your in-game display and graphics settings?
4. All set to the minimun posible (Very Low), with IrisXee re-scalator set in balanced, fsr on, vsync on.
Which gaming platform did you use to download the game?
5. I buy it and download it from steam.

Also thanks to the community of iris xe players we came with this video Look at this https://youtu.be/_rr4mB73QWE?feature=shared.Seems
This old driver fixes the problem with the game, it might help you get into a developing and updated driver that help us ( the driver where the red and black glitch is fixed: 31.0.101.3222. Nonetheless it´s old and unstable and the game crashes after a minute (presenting the dxgi-error-hung-device) or two of gaming. Hope that this can help you guys figure out what is wrong and develop a new driver that performs well and fixes the red and black glitch in the game.)

I recorded this videos of my computer Running the Last Of Us part 2 with 3222_101.2111 old driver https://youtu.be/m7jv4SQZM-8?feature=shared and short footage of Gameplay too before the game crashes due to how old the driver (july 2022) is: https://youtu.be/bBMuMGUZKPc?feature=shared
Please notice the pop up message that shows at the end, the same other players reported ("DXGI_ERROR_DEVICE_HUNG" error, or 0x887A0006)
I share multiple screenshots, videos i recorded using the old driver, of my computer showing how the game looks with the bug, the settings of the game, the old driver(31.0.101.3222) that "fixes" the colors but its unstable, the high contrast mode and the Ssu of my computer.

Hope you can answer soon.
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5 Respuestas
RandyT_Intel
Moderador
1.766 Vistas

Hi @PepoIRISXEl29,

 

I have reviewed the previous case and the current resolution is to use a dedicated graphics card, as Intel® Iris® Xe graphics is not fully supported by this game. Regarding driver optimization, the issue has been coordinated to our developer team. However, there is no estimated time of arrival (ETA) for the fix. The workaround for this issue remains firm.

 

Regards,

 

Randy T. 

Intel Customer Support Technician

 

PepoIRISXEl29
Nuevo Colaborador III
1.755 Vistas
Thank you for answering Randy, i hope this driver comes soon.
PepoIRISXEl29
Nuevo Colaborador III
1.692 Vistas
Update June 5th: recently installed the latest driver available (32.0.101.6876), the problem in rendering is still not solved. Game renders on redish and black as stated in the initial thread.
RandyT_Intel
Moderador
1.635 Vistas

Hi @PepoIRISXEl29,

 

We would like to remind you that we have previously investigated this issue and confirmed that the problem lies with the system requirements.

 

Regards,

 

Randy T. 

Intel Customer Support Technician


PepoIRISXEl29
Nuevo Colaborador III
1.361 Vistas
Update June 11th: driver 32.0.101.6881 still has the same rendering issue.
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