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i have Iris Xe Graphics and intel i5 - 1240p and have 16Gb memory, i already updated my graphics driver to the latest version based on intel driver and support assistant. And in my intel graphic software said that my current system configuration is not supported idk if this has any relation to my wwz stuttering
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Hi, AlvinSukiElaina.
Thank you for reaching out to our Community. Since you're experiencing rendering and stuttering issues in WWZ Aftermath despite updating to the latest graphics driver via the Intel Driver & Support Assistant, let's investigate potential causes and solutions. To better understand the issue, could you provide the following details?
- Was the game working fine before, or has this issue always been present?
- Is the stuttering constant, or does it occur in specific scenarios (e.g., large fights, cutscenes, or loading screens)?
- Does this issue affect only WWZ Aftermath, or do you experience similar problems in other games?
- What resolution and graphics settings are you currently using in the game?
- Are you running the game in DirectX 11 or Vulkan mode? Some games perform better with Vulkan, so switching APIs might help.
- Which version of the Intel graphics driver are you using? Have you tried rolling back to a previous version to see if the issue persists?
Additionally, while knowing your GPU and processor is helpful, I’d like to gather more details about your system configuration. Could you run an Intel SSU (System Support Utility) report and share the results? This will allow me to check key system details such as OS build, driver versions, and any logged errors.
Let’s work together to get this resolved.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
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Hi, Von. thank your for the response, here are the answers to your questions
1. The issue always been present since i downloaded the game
2. The stuttering always happen when in fight, cut scene and in lobby. Weirdly in loading screen the rendering is fine the zombie is completely visible and clear
3. Yes, the issue only affect WWZ
4. i use the lowest graphic setting and low resolution
5. From the game i cant change the graphic API, but if i correct in work in Directx11 based on the video above
6. i ran the game using version 32.0.101.6559, but i have tested on the previous version and still it's still not working.
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Hello, AlvinSukiElaina.
Based on your answers, it seems like the issue is specific to World War Z and persists across different driver versions. Since you've already tested lowering graphics settings and resolution without improvement, let's try another isolation to possibly fix the issue:
- Update your graphics driver to the latest version, 32.0.101.6632.
- Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver
If the issue persists, I kindly ask you to provide CapFrameX data for this game. This will allow us to analyze performance metrics in more detail and identify any potential issues. Please ensure the CapFrameX file captures at least 5 minutes of gameplay before sharing.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, AlvinSukiElaina.
No worries about the late response. I understand how busy things can get. Thank you for updating your graphic drivers and uninstalling the previous ones. I appreciate you sharing your CapFrameX record.
I'll review the data and get back to you with some insights and next steps. In the meantime, if you have any additional information or observations, please feel free to share them.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, AlvinSukiElaina.
Thank you for your patience as I continue to investigate the issue. To help me replicate and further analyze the problem, could you please provide the following information:
- A screenshot of the game settings.
- The game digital service you are using to play the game (Steam, Epic, PS4, PS5, or Xbox). You can find more information about the available platforms here: https://wwzgame.com/en/buy.
Once I receive these details, I can proceed with a more in-depth investigation.
Best regards,
Von M.
Intel Customer Support Technician
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Hi Von, thank you. Sorry for the late response, there was no notification on your respons then there is the notification today. So here are the answer for your question.
i use epic game store and here my game setting. Let me know if there is any screenshot u need.
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Hello, AlvinSukiElaina.
No worries at all. I understand how notifications can sometimes get missed. Thanks for getting back to me. I appreciate you sharing that you’re using the Epic Game Store and providing your game screenshot settings. If needed, I’ll let you know if any screenshots or additional details would be helpful for troubleshooting. I will need to do further research on this matter and post the response on this thread once available.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, AlvinSukiElaina.
To further investigate the issue you're experiencing, could you please provide the following information:
- Where was the game downloaded from?
- Can you share CapFrameX data during your gameplay? This will help me analyze performance metrics more thoroughly and identify any issues. However, please share a CapFrameX file that captures at least 5 minutes of gameplay.
- Can you share the exact settings you used during your gameplay?
- Is the stuttering issue only occurring while playing the game, or does it happen in other scenarios as well?
Best regards,
Von M.
Intel Customer Support Technician
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Hi Von, thank you for your responses, here my answer to your question
1. Epic games
2. Does the last capframeX is not good and does i need to require you a new capframeX??
3. I used the same setting as the picture, i sent you
4. While in the background the background didnt render, it's just bugging but other button like play, setting, etc is fine, and while cutscene the problems occur too
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Hello, AlvinSukiElaina.
Thank you for your response and the details provided. In line with the CapFrameX. I kindly ask you to provide CapFrameX data for this game. This will help us analyze performance metrics more thoroughly and identify any issues. However, please share a CapFrameX file that captures at least 5 minutes of gameplay.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, AlvinSukiElaina.
Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Best regards,
Von M.
Intel Customer Support Technician
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