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131 Discussions

bordas pretas em jogo na resolução 1024x768

Vonk
Beginner
382 Views

olá, não estou conseguindo remover as bordas pretas do jogo qual eu jogo, ja fiz de tudo, entrei em um monte de forum da comunidade do jogo, e quanto da intel, mas não consigo resolver por nada, caso possa me ajudar eu agradeceria muito (i5-7500).

0 Kudos
3 Replies
AndrewG_Intel
Moderator
352 Views

Hello @Vonk

Thank you for posting on the Intel® communities.

Por favor, informe-se que eu só posso apoiá-lo na língua inglesa. Eu usei uma ferramenta de tradução web para traduzir esta resposta, portanto, pode haver alguma tradução imprecisa


First, we recommend checking with the game developer for assistance and tips to adjust the game's screen resolution to use the proper settings.

However, you may also follow these steps to try to stretch the screen for a game:

  1. Launch the Intel® Graphics Command Center app.
  2. Go to Display > General tab > Resolution.
  3. Select a Resolution different than the Recommended resolution.
  4. Go to Scale and select Stretched
  5. Launch the game and go to Settings > Video.
  6. In the game settings, select the desired Aspect Ratio and Resolution. Apply Changes and Save.
  7. Check if the game stretches properly.


After that, you may revert back to the Recommended resolution in the Intel® Graphics Command Center and usually, there should not be necessary to repeat the steps the next time that you play the game.


Note: Display capabilities, Original Equipment Manufacturer (OEM) customizations, and game settings may limit the possibilities to select Scale Options and Resolutions. For more details, please also review this article:

Scale Options Are No Longer Available After Updating the Intel® Graphics Command Center


If the behavior persists, please provide us with the following information so we may check this further:

1- Game's name and Distribution Service used to acquire the game (example: Steam / Origin / Epic / XboxGamePass / UbisoftConnect)

2- Screenshots showing the game settings:

3- Monitor maker and model, screen resolution selected, the type of cables and video ports that you are using to connect it to the computer

4- Screenshot from Intel® Graphics Command Center > Display > General tab.

5-Report for Intel® Graphics Drivers following the steps on the link. Make sure the monitors you use to play the game are connected to the computer when generating the report.


6- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
323 Views

Hello Vonk

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
289 Views

Hello Vonk

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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