laptop keeps crashing, what device is this?

[blammer]

my laptop crashes and it gives me this error in event viewer and i dont understand which device this is.

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[IDSA needs to be abandoned, uninstalled and forgotten]

[blammer]

this is what it says. i will also attatch a minidump from when it crashed a week ago

[Earl_Intel]

Hello blammer,

Thank your posting in the communities!

Thank you for posting in the community! We appreciate your time and effort in reaching out.

I'm sorry to hear you're experiencing issues with your system. To better assist you and recommend the most effective solution, could you kindly provide the following details:

This information will help us tailor our support to your specific situation.

• Was the laptop working normally before the crashes began?
• If so, were there any recent changes made—such as system updates, new software installations, hardware modifications, or BIOS changes?
• What steps have you already tried to resolve the issue? (e.g., driver updates, system restore, hardware diagnostics).
• Have you contacted Acer Support, your system’s OEM, for assistance regarding this issue? If yes, what was their feedback or guidance?

Once we have this information, we will be able to proceed with the next course of action and work towards resolving the issue you are facing. Your cooperation is invaluable in helping us provide you with the best possible support.

Best regards,

Earl E.

Intel Customer Support Technician

[blammer]

hi. yes the laptop was working fine before they began, the crashes started happening around may 19th of this year, ive factory reset , reinstalled windows and DDU uninstalled drivers. ive sent my laptop to acer repair and got it back today, crashes still persisted, they replaced the motherboard but still crashing. i got a minidump for when it crashed recently:  https://drive.google.com/file/d/1kg1V54fryCTI7TSmCA1rMsIAOZh56XEN/view?usp=sharing

its showing that my intel sound driver is failing, and that i have a code of " DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS" from nvpcf.sys. 

these are causing my laptop to freeze and crash to where i have to force restart it. i have DDU uninstalled nvidia drivers countless times and the issue still persists. 

if i could get these fixed my laptop will stop crashing im sure of it, please help. acer got my laptop and didnt even fix the issue

[Earl_Intel]

Hello blammer,

Thank you for the detailed update and for sharing the minidump file.

I truly appreciate the steps you've already taken to troubleshoot—from factory resets to sending the laptop in for repair. It’s clear you've been thorough. I understand how disruptive these crashes can be, especially with the recurring issues even after a motherboard replacement.

I’ll begin investigating this internally right away and will review the data you've provided to identify the root cause.

You can expect an update from me as soon as I have more information.

Best regards,

Earl E.

Intel Customer Support Technician

[blammer]

thank you, love to hear from you soon.

[Earl_Intel]

Hello blammer,

Thank you for patiently waiting while we investigated the issue.

As part of our next steps, we recommend updating your system with the latest drivers and BIOS version available through your OEM’s support page.

You can access the necessary updates here: Product Support - Nitro ANV15-51 | Acer United States

Please install the recommended updates and let us know if the issue persists afterward. I'll continue to monitor your case closely and provide further assistance as needed.

Best regards,

Earl E.

Intel Customer Support Technician

[blammer]

im on latest bios i just know i need to clear those 3 in event viewer somehow if you know

[blammer]

hey! i got this dump file https://drive.google.com/file/d/1PDGKleMz76dMm8a8yeEp5uEId38BoGNR/view?usp=sharing

[Earl_Intel]

Hello blammer,

Thank you for testing the drivers from your OEM’s website.

I’ll review the dump files you’ve submitted internally and share an update with you as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hello blammer,

Thank you for your continued patience.

Based on our investigation, the error involving \Driver\WUDFRd is linked to the Windows User-Mode Driver Framework, which allows certain drivers to operate in user mode.

We've also identified the following entries as driver-related issues:

• INTELAUDIO\DIF_0000&UIF_0000&CTLR_DEV_51CA&VEN_8086
• PCI\VEN_8086&DEV_A71D&SUBSYS_1711E1025&REV_00\3&11583659&0&20

Additionally, the error referencing EasyAntiCheat_EOSSys appears to be associated with a third-party application—typically one used by game platforms.

To resolve the driver-related concerns, we recommend updating all relevant drivers directly from your laptop manufacturer’s support page.

As for the EasyAntiCheat error, could you please let us know which game you were running when this issue occurred? This information will help us better tailor our support.

Looking forward to your response.

Best regards,

Earl E.

Intel Customer Support Technician

[blammer]

the easy anti cheat game is fornite. but yes how do i solve the intel audio and pci ven driver errors? like how to find specifically which driver it is cause i factory reset and ddu uninstalled everything.. and the windwos user driver framework, how do i aquire that? 

[Earl_Intel]

Hello blammer,

Thank you for your response.

To help fix the issue, I recommend updating your drivers via your OEM’s support website, as noted in my previous message.

You can visit your OEM website using this link to check for available drivers to update it to the latest versions: Product Support - Nitro ANV15-51 | Acer United States.

Let me know if you need assistance on downloading the drivers.

Best regards,

Earl E.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello blammer,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel Customer Support Technician

[blammer]

i was, and it didnt help. im pretty much giving up i dont want to waste any of you guys time anymore because my issue still persists.

[JeanetteC_Intel]

Hello blammer,

I'm sorry the issue remains unresolved. I understand your frustration and value your patience. It's advisable to contact your system manufacturer's support team for further assistance. I will close this thread now. If you need help in the future, please submit a new question, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician