グラフィックドライバのインストール

[kokokoro]

ARC A770を購入し、取り付け後必ずフリーズする不具合があったため、ドライバのインストールをしようとするとインストーラーが立ち上がりません。
現在は、自動的にインストールされたバージョン31.0.101.4314になっています。
写真の画面が出ますが、すぐに消えてしまいインストールまでいきません。
どのようにインストールすればよいでしょうか？

[Jean_Intel]

Hello kokokoro,

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue. But first, it is important to mention that our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.

We want to let you know that we have a new driver version available in our download center, the new version is 31.0.101.4676. Please, perform a manual driver installation, and let me know if the installation issue remains. Visit the article How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11* for more indications about the manual instalation.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello kokokoro,

After taking a look at the tread, we want to confirm if you have been able to manually install the new driver version. Let us know if you require further assistance.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello kokokoro,

Since we have not received a response from you in some days, we will now proceed to close the thread. If you need more information please proceed to open a new question, as this thread will no longer be monitored by Intel.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello kokokoro,

We have released new drivers, including the latest driver 31.0.101.4826, since the initial report. Please test with the latest driver and inform us of the outcome before we close the case.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello kokokoro,

Unfortunately, since we have not received a response, we will now close this thread. Please note that we recommend you test the driver 31.0.101.4826.

If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.