To better assist you, we would like to have more information. Please attach these reports.
A. DirectX* Diagnostic Tool (Dxdiag.exe).
1. In the keyboard, press WinLogo key + R.
2. Type “dxdiag” and press Enter.
3. Click on "Save All Information" and save it on your computer.
B. Intel® System Support Utility (Intel® SSU).
1.Download the Intel® System Support Utility and save the application to your system.
2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
3.To save your scan, click Next and click Save it in your computer.
C. Attach a short video showing the problem you are experiencing.
D. Regarding the games, could you please name 2 or 3 games. Are you running the games on a platform (e.g. Steam)?
Intel Customer Support Technician
Under Contract to Intel Corporation