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0x80072efd when i download intel Driver and support

2gcan
Beginner
1,218 Views

0x80072efd when i download intel Driver and support

i have windows 7 32 bit and pls help me about my question thanks

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7 Replies
Alberto_R_Intel
Moderator
1,181 Views

2gcan, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of your Intel® processor?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

What is the driver that you are trying to install?

What is the problem with your machine?

Was the Intel® DSA working fine before on this specific device?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



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2gcan
Beginner
1,172 Views

this is my submit about my computer,thanks

 

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Alberto_R_Intel
Moderator
1,162 Views

2gcan, Thank you very much for providing the SSU report.

 

Based on the information shown in the SSU document, we can confirm that all the parts are properly detected.

 

In the following link, you will find troubleshooting steps to possibly fix the error with the Intel® Driver Support Assitant application for you to try:

https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.html

 

If the problem persists, please provide the logs requested in the link below:
https://www.intel.com/content/www/us/en/support/articles/000056654/software/software-applications.html

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

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2gcan
Beginner
1,133 Views

hello Alberto_R_Intel

i cannot fix but can you help me from the log file?

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2gcan
Beginner
1,132 Views

hello Alberto_R_Intel

i cannot fix but can you help me from the log file?

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Alberto_R_Intel
Moderator
1,091 Views

Hello 2gcan, Thank you very much for your response and for providing the logs.


We are sorry to hear the issue persists after trying the steps recommneded previously. We will do further research on this matter. As soon as I get any updates, I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Moderator
1,028 Views

Hello Mikeh361, I just received an update on this matter.


After reviewing the case, it is important to mention that at this time our resources are focused on Windows* 10 and 11 for the moment, in reference to the Intel® Driver Support Assistant application.

 

So, what we recommend at this point if the issue persists while using Windows* 7, will be to manually update your Intel® drivers, using the website below, to make sure all of them are up to date:

https://www.intel.com/content/www/us/en/support/detect.html


Regards,

Albert R.


Intel Customer Support Technician


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