Re: 1/6 part of screen is black after installation of VGA drivers

SSaud1 · ‎08-05-2018

1/6 area of screen is black after installation of Intel HD VGA drivers.

Also screen resolution is disabled and I can't change the resolution.

Please help me.

Some pictures are attached to see the situation

idata · ‎08-06-2018

Hello sheerazbablu,

I understand that you are seeing part of your display black after installing the graphics adapter update.

Regarding this, we will need more information of your system, please provide me with the Intel System Support Utility report. You can get this report by accessing the link below:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Also, to better assist you with your request, I will need to check some information about your computer. Please follow these steps:

1. In the keyboard, press WinLogo key + R.

2. In the Run box please type dxdiag and hit Enter.

3. Click on Save All Information (save it in your desktop).

4. Attach the report to this thread.

Regards,

David V

idata · ‎08-20-2018

Hello sheerazbablu,

I am following up with your case and see that we have not heard back from you.

Please provide me with the information requested.

If you need more assistance do not hesitate to reply.

Regards,

David V