1080p triple monitor setup not displaying 5760 X 1080

[Alpha71]

I have three 1080P monitors. when I would combine them to make one screen for racing sims, they would display 5760 X 1080.

I reset them back when I'm not gaming. But now when I combine them they only output

3840 X 720

I have an ASRock Phantom Gaming Arc A770 16GB.

[VonM_Intel]

Hi, Alpha71.

Thank you for posting in the Intel Communities. We would be more than glad to help you solve the problem (Triple monitor (1080p) setup not displaying 5760 X 1080 resolution).

To better assist you, we would like to ask for the following details: 

• May we know what is the make and model of the system that you are using (eg., Computer, laptop, etc.)?
• Have you tried a different resolution?
• May we know the exact brand and model of the monitors that you are using?
• If possible, may we know if you noticed/encountered any error message on the screen before or after the issue occurred?

Kindly provide us with your SSU, as it would really help us if we could get more information about your system.

To provide the Intel SSU logs:

1. 1. Download the Intel® System Support Utility and save the application to your system. (https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html)
2. Open the application, tick Everything, and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View. 
3. To save your scan, click Next and click Save. You can save the file to any accessible location on your computer. 
4. Attach the text file here.

Looking forward to your response. Have a nice day ahead!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, Alpha71.

I hope you are doing fine.

Were you able to check the previous post regarding the set of questions that we were asked for?

Kindly let us know if you still need assistance.

Best regards,

Von M.

Intel Customer Support Technician

[Alpha71]

Okay, so I think I solved the problem. The Intel Driver and support updater, for some reason updated my arc driver to whatever drivers were released on 7.18.2023.

I manually downloaded the proper driver myself and installed those and that seemed to have cleared up the problem.

So I've uninstalled the updater to keep it from happening again.

Also the driver updater was constantly hanging after downloading the wrong drivers.

If the problem re-occurs I will report back.

[VonM_Intel]

Hi, Alpha71.

Thank you for letting us know. I'm glad to hear that the issue was fixed by manually downloading and updating the driver to the latest version. I will take note of this.

If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician