144Hz monitor capped @ 120Hz - Intel UHD Graphics 620

[lllaura]

Hello,

I have an Intel UHD Graphics 620 integrated graphics unit (Processor i7-8565U) and a Asus Tuf Gaming Monitor (VG249Q1R). I'm using a 2.0 HDMI cable but 144Hz is not available.

[David_G_Intel]

Hello lllaura

Thank you for posting on the Intel️® communities. 

We need more information from the system to identify the possible cause of this. Please provide the following information:

• What is the model of your laptop?
• Which version of Windows do you use?
• Which drivers did you test?
• Which resolutions do you use with this refresh rate?
• What maximum resolution do you see using the Intel® Graphics Command Center?

I will send you an e-mail to the e-mail address associated with your community profile requesting some reports that may contain sensitive information. 

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Hello lllaura

Were you able to check the previous post?  

Let us know if you still need assistance.   

Best regards,  

David G.   

Intel Customer Support Technician  

[David_G_Intel]

Hello lllaura

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Best regards,  

David G. 

Intel Customer Support Technician