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lllaura
Beginner
87 Views

144Hz monitor capped @ 120Hz - Intel UHD Graphics 620

Hello,

I have an Intel UHD Graphics 620 integrated graphics unit (Processor i7-8565U) and a Asus Tuf Gaming Monitor (VG249Q1R). I'm using a 2.0 HDMI cable but 144Hz is not available.Sem título.png

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3 Replies
David_G_Intel
Moderator
61 Views

Hello lllaura

  

Thank you for posting on the Intel️® communities. 


We need more information from the system to identify the possible cause of this. Please provide the following information:


  • What is the model of your laptop?
  • Which version of Windows do you use?
  • Which drivers did you test?
  • Which resolutions do you use with this refresh rate?
  • What maximum resolution do you see using the Intel® Graphics Command Center?


I will send you an e-mail to the e-mail address associated with your community profile requesting some reports that may contain sensitive information. 


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
20 Views

Hello lllaura


Were you able to check the previous post?  

Let us know if you still need assistance.   

  

Best regards,  

David G.   

Intel Customer Support Technician  


David_G_Intel
Moderator
5 Views

Hello lllaura


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

  

Best regards,  

David G. 

Intel Customer Support Technician