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144Hz monitor capped @ 120Hz - Intel UHD Graphics 620

lllaura
Beginner
1,324 Views

Hello,

I have an Intel UHD Graphics 620 integrated graphics unit (Processor i7-8565U) and a Asus Tuf Gaming Monitor (VG249Q1R). I'm using a 2.0 HDMI cable but 144Hz is not available.Sem título.png

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David_G_Intel
Moderator
1,297 Views

Hello lllaura

  

Thank you for posting on the Intel️® communities. 


We need more information from the system to identify the possible cause of this. Please provide the following information:


  • What is the model of your laptop?
  • Which version of Windows do you use?
  • Which drivers did you test?
  • Which resolutions do you use with this refresh rate?
  • What maximum resolution do you see using the Intel® Graphics Command Center?


I will send you an e-mail to the e-mail address associated with your community profile requesting some reports that may contain sensitive information. 


Regards, 

David G 

Intel Customer Support Technician 


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David_G_Intel
Moderator
1,256 Views

Hello lllaura


Were you able to check the previous post?  

Let us know if you still need assistance.   

  

Best regards,  

David G.   

Intel Customer Support Technician  


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David_G_Intel
Moderator
1,242 Views

Hello lllaura


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

  

Best regards,  

David G. 

Intel Customer Support Technician  


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