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Hello,
I have an Intel UHD Graphics 620 integrated graphics unit (Processor i7-8565U) and a Asus Tuf Gaming Monitor (VG249Q1R). I'm using a 2.0 HDMI cable but 144Hz is not available.
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Hello lllaura
Thank you for posting on the Intel️® communities.
We need more information from the system to identify the possible cause of this. Please provide the following information:
- What is the model of your laptop?
- Which version of Windows do you use?
- Which drivers did you test?
- Which resolutions do you use with this refresh rate?
- What maximum resolution do you see using the Intel® Graphics Command Center?
I will send you an e-mail to the e-mail address associated with your community profile requesting some reports that may contain sensitive information.
Regards,
David G
Intel Customer Support Technician
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Hello lllaura
Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
David G.
Intel Customer Support Technician
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Hello lllaura
We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.
Best regards,
David G.
Intel Customer Support Technician

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