144hz/165hz External Monitor Capped at 120hz

[rodhucka]

Hello, why is my 165hz (1920 x 1080) monitor is capped at 120hz  and also using an HDMI 2.0. 

Laptop Spec:

i5-10200H
GTX 1650 GDDR6 4GB

Cable used from laptop to monitor is HDMI 2.0

[AlHill]

Are you asking about nvidia graphics (your gtx 1650) or intel graphics?

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

[rodhucka]

Hello, Yes the intel graphics. Intel graphics only shows 120hz refresh rate,  the 144hz and 165hz is missing. I've tried tweaking it on display settings but still the same.

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]