2560x1080 not available after installing driver (UHD 630)

[THuy1]

Hi,

I'm using an UHD graphics 630 with LG 29UM59 ultrawide monitor connected via a HDMI to Display Port adapter.

The 2560x1080 resolution is available to select until i installed newest Intel graphics driver. The maximum resolution is 1920x1080 then. When I attempting to create a custom 2560x1080 resolution, it turned to "Out of range".

Please help, any assistance would be greatly appreciated!

Message was edited by: Tâm Huy

[EMols]

Hello,

We are installing Lenovo ThinkCenter M710q with i5 7400t and 630 gfx. (10MR000XMB )

Monitors are LG 29UM59 max res 2560 x 1080.

We are unable to select a resolution higher than 1920x1080.

We updated all: intel driver from lenovo and 'driver' from LG.

Latest Bios and all windows 10 64 Pro Updates done.

PC-DisplayPort2HDMI-HDMI cable from LG-Monitor.

Thank you

Eric Mols for Newreal SPRL

[idata]

Hello Newreal,

I am sorry to hear you are also having issues with your computer. In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Please also attach the Intel Graphics Driver Report. This link will show you how to generate it https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html Regards,Fred D.

[EMols]

Our problem is solved.

We used an incorrect DisplayPort to HDMI adapter. The one we used was limited to 1920x1200.Using a 4K adapter solved our problem.Always check the cable 🙂

Anyway, thank you

[idata]

Hello tamhuy,

I understand latest graphics driver is not giving you the option to use a screen resolution of 2560x1080. Let me apologize for any inconvenience this issue may be causing to you. In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Please also attach the Intel Graphics Driver Report. This link will show you how to generate it https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box. Regards,Fred D.

[THuy1]

Thank you. I have attached the files. Please help me.

[idata]

Hello tamhuy,

Thanks for the information you sent to me. I would like you to try updating some of the computer drivers in a specific order. Please install this driver first, and then restart the computer http://download.msi.com/dvr_exe/intel_chipse_CFL.zip http://download.msi.com/dvr_exe/intel_chipse_CFL.zip Install this other driver, and then restart the computer one more time http://download.msi.com/dvr_exe/intel_me_CFL.zip http://download.msi.com/dvr_exe/intel_me_CFL.zip Please download the graphics driver that is on this link https://downloadmirror.intel.com/27199/eng/win64_154702.4815.exe https://downloadmirror.intel.com/27199/eng/win64_154702.4815.exe As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the driver I provided. Please also reinstall the monitor driver from this link http://www.lg.com/hk_en/support/support-product/lg-29UM59-P http://www.lg.com/hk_en/support/support-product/lg-29UM59-P Let me know if issue persists or not. Regards,Fred D.

[THuy1]

I have installed all the drivers you provided but nothing changes.

[idata]

Hello tamhuy,

I am sorry to hear issue persists after installing the drivers I provided. Is it possible for you to test either HDMI to HDMI cable or different HDMI to Displayport* adapter? Since Newreal confirmed issue was fixed after replacing the adapter then the issue might not be related to our driver. Regards,Fred D.

[idata]

Hello tamhuy,

I was wondering if you still need assistance regarding the screen resolution of 2560x1080 you are trying to set. In case you still need assistance just let me know. Regards,Fred D.