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22735 Discussions

2nd monitor using DP 4K resolution at 30HZ vs 60Hz

SRoth5
Beginner
‎08-07-2019 06:13 PM
15,223 Views

I have a lenovo thinkcenter M920Q with an added DP. I have two LG monitors set at 4K. One allows me to set at 60HZ while the other at 30Hz. Both are using DP cables, and if I reverse the cables, the other screen now runs at 30HZ. Any ideas? I have the latest BIOS. The processors is the Intel UHD 630. on an Intel Core(TM) i5-8500T CPU @ 2.10GHZ

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David_V_Intel
Employee
‎08-30-2019 08:08 PM
2,685 Views

Hello SRoth5,

 

Thank you for your response.

 

I was reviewing the information attached and it seems like the monitors should output 60Hz as you mentioned before. I was checking also our previous conversations and I can see that you mentioned you added an extra card to get one more display port, how did you add this card? What card was it? 

 

Let me know so I can assist you further.

 

 

Regards, 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

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David_V_Intel
Employee
‎09-04-2019 07:52 PM
2,685 Views

Hello SRoth5,

 

Were you able to check my previous post?

 

Let me know if you need more assistance.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

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David_V_Intel
Employee
‎09-10-2019 05:11 PM
2,685 Views

Hello SRoth5,

 

Please contact us back if you need more assistance.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

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