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3440 1440 not supportted asus expert book

emiirrhan
Beginner
‎12-05-2024 12:18 AM
1,223 Views
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Hello my pc have i7 and intel xe graphics but not support my 2k monitor ı need help 

My old Dell laptop gave me this resolution, but my new Asus laptop cannot do this, I need support.

 

ASUS B1502CVA-I716512B1D 15.6" INTEL i7-1355U DDR4 32GB 512GB SSD

intel_xe_setting.jpg_msi_monitor_intel_grafik.png

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MUC
Honored Contributor I
‎12-05-2024 08:51 AM
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I know this is very annoying, but unfortunately ASUS has limited the HDMI capabilities of this port on their device to 1080p @ 60 Hz. So it is a limitation of the device manufacturer:

 

MUC_0-1733416515397.png

 

Please connect the notebook to the monitor via the DisplayPort protocol instead. This should enable a resolution of 3440 x 1440 @ 144 Hz on the MSI Optix MPG341CQR.

User manual pages 24 and 25:

 

MUC_1-1733416815890.png

 

cable examples:

 

 

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emiirrhan
Beginner
‎12-05-2024 12:19 AM
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All my drivers are installed and there is no missing driver.

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emiirrhan
Beginner
‎12-05-2024 04:33 AM
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my dx diag result

Preview file
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emiirrhan
Beginner
‎12-05-2024 04:35 AM
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I don't understand why these problems, which do not exist in Intel HD graphics, exist on Intel Iris

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MUC
Honored Contributor I
‎12-05-2024 08:51 AM
1,114 Views
Solved Jump to solution

I know this is very annoying, but unfortunately ASUS has limited the HDMI capabilities of this port on their device to 1080p @ 60 Hz. So it is a limitation of the device manufacturer:

 

MUC_0-1733416515397.png

 

Please connect the notebook to the monitor via the DisplayPort protocol instead. This should enable a resolution of 3440 x 1440 @ 144 Hz on the MSI Optix MPG341CQR.

User manual pages 24 and 25:

 

MUC_1-1733416815890.png

 

cable examples:

 

 

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