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I have an HP Elitebook 840 G7 connected to 3 HP monitors E32 G4 via 2 display ports and 1 HDMI to an HP USB-C Dock G5, however, I cant seem to change the resolution on my 3rd screen as it locked to res of 720*576, I have updated the video drivers and laptops drivers and also installed E32 G4 monitor driver but avail.
It is intel 10th gen inter UHG graphics.
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Hello buddz
Thank you for posting on the Intel️® communities. Please share with us the Intel® System Support Utility (Intel® SSU) results:
- Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
- Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
Regards,
David G
Intel Customer Support Technician
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So, are all the displays connected through the HP USB-C Dock G5? What are the video resolutions of the other displays? Perhaps you have set a higher resolution on the other 2 displays and there is a lower remaining data bandwidth available for the 3rd screen (I mean, maybe the 2 first screens are eating up the majority of the video bandwidth)
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Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
David G.
Intel Customer Support Technician
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We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.
Best regards,
David G.
Intel Customer Support Technician

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