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6GB Intel A380 Graphics Card blackouts

Javablood
Beginner
659 Views

Hi,

I have been dealing with this issue for months. I get repeated screen blackouts on my monitor running Windows 11 and a Philips Brilliance 279P1 27" IPS LED 4K UHD Monitor. I have been in contact via e-mail with Intel support yet get nowhere because I am told they cannot reproduce the issue and then point the finger to MS Windows 11. I see a 03.06.23 post " The problem of sudden black screen of INTEL A380." so I know it is not just me or my setup.

Typically, the screen blackouts do not last long, at most a minute; however, today, the screen blackout stayed and the message I get on the monitor is no signal.  I tried switching the connection from display port to HDMI yet no difference. I tried a Dell monitor on a USB port yet nothing.

I have kept up with all the recommended updates yet now I cannot even use my computer.  I am using an older computer to write this.

Please help me to resolve this issue!

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Jocelyn_Intel
Employee
595 Views

Hello, @Javablood  

 

Thank you for posting on the Intel® communities.  I am sorry to hear that you've had a problem with your Graphics.

 

We found another case that you have currently going on with us describing the same issue and the same hardware/software environment as this one. Please continue with the assistance provided in this case as this issue is being assisted already by our team. 

 

To avoid duplication of threads and keep order, we will close this thread. Thank you for your understanding.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Javablood
Beginner
572 Views

Thanks. I am in touch with support and we will see how it goes!

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