A 750 buggy not working right

[Craft]

Don't know if the card went bad but I think its a driver issue because it happened after an update. Any one els having issues like this ?

[Andres_Intel]

Hello Craft,

Thank you for posting on the Intel®️ communities. I am sorry to hear that your Intel® Arc™ A750 Graphics is buggy and not working right, I will be more than happy to help you.  

To have a better idea of the issue and strat with the troubleshooting steps, please answer the following questions:

• I see you attached some pictures of the issue, but they were not clear enough for me, can provide me what a detailed explanation of the issue?
•  Which game do you have the issue with?
• To know your hardware and software information, provide the Intel® System Support Utility for Windows (SSU) report, you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician 

[Craft]

The issue is that part of every model in the game get stretched to the sky and dose not end just keeps going and it only happens at some camera angles so u have to move your camera and you will see different models in the game stretched to the sky. The game is World of Warcraft Dragonflight. 

Micro-Star International Co., Ltd. MS-7C95

BIOS

Version

2.C0

Date

8/5/2022

MOTHERBOARD

Manufacturer

Micro-Star International Co., Ltd.

Model

B550M PRO-VDH WIFI (MS-7C95)

Version

1.0

OPERATING SYSTEM

Edition

Microsoft Windows 11 Home (64-bit)

Version (Build)

22H2 (10.0.22621)

Devices and Drivers

PROCESSOR

AMD Ryzen 9 5900X 12-Core Processor

GRAPHICS

Intel® Arc™ A750 Graphics

AUDIO

Realtek High Definition Audio

Razer Kiyo Pro

USB Audio Device

NETWORKING AND I/O

RZ608 Wi-Fi 6E 80MHz

Realtek PCIe GbE Family Controller

Bluetooth Device (Personal Area Network)

MEMORY

32 GB

STORAGE

Micron MTFDHBA512QFD

WL2000GSA6472

Intel Software

Intel® Arc™ Control

[Andres_Intel]

Hello Craft,

Thank you for your response, all the information provided has been really helpful.

Before starting with the troubleshooting steps, please answer the following questions:

• What is the graphics driver version? If you can still provide me with the Intel® (SSU) report that would be very helpful in case we need to do further investigation.
• Take a video showing the issue that you have, this is to have a better understanding.
• Take screenshots of the game settings in case we need ti replicate the issue.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Craft,

Were you able to take a video showing the issue that you have and the screenshots of the game settings?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello Craft,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Intel Customer Support Technician