A750's problem when playing Tribes of Midgard

[leonree]

When I play 'Tribes of Midgard', the computer screen freezes sometimes, about once per hour. But it’s limited to the game itself. I can still switch the screen to deal with other things, but the game is still stuck when I switch back.
However, my friends who play with me don’t have this problem and they use Nvidia graphics cards.
I know this is a niche game, but I still sincerely hope it can be resolved soon, thank you

[Hugo_Intel]

Hello leonree

Thank you for posting on the Intel Communities. We will be glad to help with this issue, I know that experiencing constant freezes on your game can be frustrating.

I would like to get the details of your hardware configuration to check your specs and to make sure that everything is up to date and some of the game information in case we might need to replicate this issue. Please let us know the following:

• Report from the Intel® System Support Utility
• Screenshot of the in-game graphics settings
• Game distribution service(Steam or Epic)
• Make sure the Resizable Bar is enabled on the system's BIOS.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[leonree]

·uploaded in 'files.zip'

·uploaded in 'files.zip'

·Steam

·Im sure & the screenshot is in 'files.zip'

btw, when im playing the game today, it reappears twice within 4 hours.

[Hugo_Intel]

Hello leonree

Based on the log file, I see that you are using the driver version 31.0.101.4953, I would advise that you use Display Driver Uninstaller to delete any corrupted files from the driver side and then update to version 31.0.1014972.

In addition, I suggest that you disable your iGPU Intel® Iris® Xe to prevent any type of conflict with this game, you can do it form your BIOS menu or through device manager.

If the issue persists, we still need a screenshot of the in-game graphics settings, since the one you shared is just the general settings. Also, the make and model of your motherboard is not showing up in the SSU file so please share it with us as well as the BIOS version installed.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello leonree

Please let us know if you perform the advised troubleshooting steps from our previous post and if the freezes on Tribes of Midgard continue to happen share with us the information we requested.

Best Regards,

Hugo O.

Intel Customer Support Technician

[Hugo_Intel]

Hello leonree

We have not heard back from you, we hope our previous troubleshooting steps helped with the freezing issue you were experiencing on Tribes of Midgard. If you require further assistance you can feel free to open a new topic.

Best Regards,

Hugo O.

Intel Customer Support Technician.