A770使用默认window播放器出现缺少编解码器0x8007000e

[Kimen-Lian]

这是我的电脑配置

i5 12500

Arc A770 16G

常常会出现以下情况

缺少编解码器

重新启动此应用，然后再次启动此应用。

错误代码0x8007000e

[Andres_Intel]

Hello Kimen-Lian,

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having error messages with your Intel® Arc™ A770 Graphics, I will be happy to help you.  

请注意，我只能用英语支持您。我已使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。

To have a better understanding of the situation, please answer the following questions: 

• What is the name of the app?
• Does it happen when playing different videos?
• Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Kimen-Lian,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

[Kimen-Lian]

I am sorry that i don't reply immediately. The error happened when I used mumu emulator in vulkan API. After this, windows' default player Movie & TV and Media Player can't play videos normally

[Kimen-Lian]

And here is my ssu support

[Andres_Intel]

Hello Kimen-Lian,

Thank you for your response, it has been really helpful.

Please follow the steps below and let me know the results: 

• Update graphics driver to version 31.0.101.4514. For guidance, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 (Method 2).
• Make sure the BIOS is up to date. For that, you can contact the motherboard manufacturer

Regards,  

Andres P. 

Intel Customer Support Technician

[Kimen-Lian]

I tried to install the latest graphics drivers and bios. Nut the problem is still existed, when I opened the Mumu emulator (an Android emulator), the default video player including the Movie & TV and Media Player show this warning. 

[Andres_Intel]

Hello Kimen-Lian,

Thank you for your answer, all the information provided has been really helpful.

Please take a step-by-step video of the issue to have a better understanding in case we need to replicate it.

Regards,

Andres P.

Intel Customer Support Technician

[Kimen-Lian]

There I recorded a detailed video. I opened an Android emulator and edge browser. The default video player including the Movie & TV and Media Player can't play, but old windows media player can play normally. After I closed the emulator, the problem was not existed. The issue was a random event, sometimes the player can successfully play the video when the emulator opened. 

[Andres_Intel]

Hello Kimen-Lian,

Thank you for your response.

I will start with an investigation of the issue, as soon I have further questions I will let you know. 

Regards,

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello Kimen-Lian,

Thank you for your time.

We have been working on the investigation, please follow the steps below and let me know the results:

• I see the issue does not happen with the old Windows media player, does the issue happen with another video playback app such as VLC or MPC?
• Does the issue happen on third-party Graphics cards?

Regards,  

Andres P. 

Intel Customer Support Technician 

[Kimen-Lian]

The problem only happened on the Movie & TV and Media Player. Any third-party video player is OK (I have tested a variety of players). And I have used GTX 1070ti for a long time and it has not happened under the same conditions. 

[Andres_Intel]

Hello Kimen-Lian,

Thank you for completing the steps.

I will continue with the investigation and as soon I have further information I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello Kimen-Lian,

We still working on the investigation, and now we are trying to replicate the issue, as soon I have the results I will let you know.

Regards,

Andres P.

Intel Customer Support Technician 

[Andres_Intel]

Hello Kimen-Lian,

We have been working on the investigation, we tested the same scenario with our latest ARC drivers and graphics card and could not see the issue, hence you should report this to the app developer in this case Microsoft.

Please let me know if you have further questions

Regards,

Andres P.

Intel Customer Support Technician

[Kimen-Lian]

Thank you for your timely follow-up. In fact, this bug still exists until version 4502, but it has been fixed by version 4575. At the same time, I would like to provide feedback on a game with serious compatibility issues. The PC Building Simulator 2. During the game process, the game always crash and cause driver errors or even a blue screen, which pointing to the ARC driver.

[Andres_Intel]

Hello Kimen-Lian,

Thank you for your response.

Happy to hear that the issue is fixed, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Related to the PC Building Simulator 2 issue, please make a new post and we will be more than glad to help you.

Regards,

Andres P.

Intel Customer Support Technician