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我把浏览器和出现闪退的游戏在win11显示卡设置里设置为使用核显，显示器插接在独立显卡上，独立显卡和核显驱动是最新的32.0.101.6653
问题详细说明：
浏览器只要打开多个视频播放或者有动态效果的网页过一段时间就会出现花屏现象，而且会导致网页变卡显卡占用率异常升高。
出现问题的游戏是极限竞速：地平线 4，在游戏中出现卡屏闪退且有问题详细信息和windows硬件错误生成。
具体附几张详情图
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Hi Siny,
Thank you for posting in the Community.
请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。
To address the screen freeze and crash issues with Forza Horizon 4, I recommend manually reinstalling the game. This can help resolve any corrupted files or settings that might be causing the problem. You can find detailed instructions on how to perform a clean installation in this Intel support article.
Additionally, could you please let me know if these issues started recently or if the game and browser were working fine before? Understanding the history can help pinpoint any changes that might have affected performance.
To further assist you, I would appreciate it if you could provide a System Support Utility (SSU) report. Here’s how you can do it:
- Download the Intel SSU Tool: Get the tool from this link.
- Run the Tool: Open the application and click "Scan" to analyze your system.
- Save the Report: Once the scan is complete, save the report to your computer.
- Attach the Report: Please attach the saved report to your response.
Thank you for your cooperation, and I look forward to helping you resolve these issues.
Best regards,
Dean R.
Intel Customer Support Technician
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浏览器问题自我在今年二月装好电脑后便一直存在，但指定视频播放软件使用核心显卡播放本地视频或者移除独立显卡只使用核心显卡使用并未出现问题。
游戏自行退出问题是昨天才出现的现象。
下附ssu报告
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Hi Siny,
We have released a new driver (32.0.101.6732), I suggest installing this new driver and apply clean installation as well. Let me know if the issue still persists.
You can download the latest driver 32.0.101.6732 here:
Intel® Arc™ & Iris® Xe Graphics - Windows*
Follow the steps here:
Clean Installation of Intel® Graphics Drivers in Windows*
Best regards,
Dean R.
Intel Customer Support Technician
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你好，我安装了最新的显卡驱动程序，但问题依旧存在，下附一张问题截图
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Hi Siny,
To assist us in identifying the root cause of the problem, please provide both the Application and System event viewer logs from your system. Below are the steps to generate these logs:
Application Event Viewer Log:
- Right-click on the Start Button.
- Click on Event Viewer.
- Click on the chevron next to Windows Logs.
- Right-click on Application and select "Save All Events As."
- Save the file and send us a copy. Please make sure to indicate the timestamp of the crash.
System Event Viewer Log:
- Right-click on the Start Button.
- Click on Event Viewer.
- Click on the chevron next to Windows Logs.
- Right-click on System and select "Save All Events As."
- Save the file and send us a copy. Please make sure to indicate the timestamp of the crash.
These logs will greatly assist us in diagnosing and addressing the specific concerns with your system. Attach the following on your reply.
Best regards,
Dean R.
Intel Customer Support Technician
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Hi Siny,
Just wondering if you had a chance to look over the needed files we posted to further investigate on the issue. In order for me to decide the appropriate course of action to address this issue, kindly inform me as soon as possible.
Best regards,
Earl E.
Intel Customer Support Technician
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我已保存事件文件，但evtx格式文件无法发送，所以我将文件压缩了，收到文件查看请解压。
至于时间戳我没有找到像是问题保存的项目，所以请麻烦多分析下最近的日志了。
另附一张今日问题复现截图
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我安装了最新6734驱动，问题依旧，edge浏览器还有新的花屏现象
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Hello Siny,
I appreciate you sharing all the information needed for us to further investigate on the issue.
I was able to review your SSU logs and notice that your BIOS version is already outdated (old version: 1011). Theres a latest version available for your system, try updating your BIOS version first for testing (BIOS version: 1015).
Let me know if the issue will still persist.
Best regards,
Earl E.
Intel Customer Support Technician
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1015版本bios是适用于pcb板号为v10的主板，但我的主板板号是v11，所以1011版本已经是我主板最新的bios，如图所示
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Hi Siny,
Thank you, Siny, for correcting me on the right version of your BIOS.
I'll take a note on this and will further investigate on the zip file you provided.
I will share an update on this thread as soon possible.
Best regards,
Earl E.
Intel Customer Support Technician
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Hello Siny,
Thanks for patiently waiting.
I'm still investigating the root cause of the issue, to help me narrow down the issue, try performing the following steps:
- Remove the graphics card and use only the integrated graphics to see if the system crashes or if the same issue occurs.
- After removing the A770, update the graphics driver to version 32.0.101.6734 WHQL Certified (Latest).
- Installer: Intel® Arc™ & Iris® Xe Graphics - Windows*
- Run an IPDT test to assess the processor's health.
Let me know if the system still crashes even after using the integrated graphics.
If the issue does persist, I suggest disabling the integrated graphics and using only the discrete graphics card to observe if the issue continues. You can find these settings in the BIOS. If assistance is needed to locate the settings, you can consult the motherboard OEM.
Best regards,
Earl E.
Intel Customer Support Technician
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Hello Siny,
Just wondering if you had a chance to look at the troubleshooting I previously posted. Please let me know at your earliest convenience so that I can determine the best course of action to resolve this matter.
Best regards,
Earl E.
Intel Customer Support Technician
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我用的是NVIDIA的显卡，使用核显的话跟你一样的问题，网页看视频就会花屏，花屏后看核显占用是100%。所以跟你独显应该没什么关系。 我把核显关闭了，网页看视频现在没出现过问题。INTEL应该解决核显问题。
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Hello KwanFung,
请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。
Thank you for posting in Intel Communities.
I understand that you are facing the same problem however, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.
Sincerely,
JeanetteC.
Intel Customer Support Technician
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Hello Siny,
请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。
Since I haven't received any response from you recently, I will go ahead and close this thread. If you require help in the future, please submit a new inquiry, as this thread will no longer be monitored.
Sincerely,
JeanetteC.
Intel Customer Support Technician
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