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A770 Blackscreen while netflix/disney+ fullscreen

Nconstruct
Beginner
474 Views

Hello,

I do encounter blackscreens when watching netflix or disney+ in fullscreen this problem does not occur when watching Youtube or Twitch. Through having another PC with same CPU but different GPU (without the blackscreens) I´ll guess it is a driver problem maybe with the video en/decoder ?

 

I really hope you can fix that. 

 

Best regards. 

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3 Replies
Jean_Intel
Employee
438 Views

Hello Nconstruct

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you.

 

To better assist you, we would like to check the following information:

  • When did the issue start?
  • Are you using a website or an application to watch the content (Netflix and Diney+)?
  • Is the Intel A770 the original graphics card in your system?
  • What Troubleshooting steps have you tried?
  • We would like to gather more information about your system, so please create a system report using the following tools:
  • Intel®️ System Support Utility (Intel®️ SSU)
    • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."
  • Intel® Graphics Command Center:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.


Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
425 Views

Hello Nconstruct,


Since we haven't received a response, we want to know if you have been able to gather the information we requested. Remember that the details will help us to continue troubleshooting your issue more efficiently.


Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
399 Views

Hello Nconstruct,


Unfortunately, since we have not received a response in some time now, we will proceed to close this thread. Note that the information requested is important to better understand your issue.


If you need additional information, please create a new thread, as this will no longer be monitored by Intel.


Best regards,

Jean O.

Intel Customer Support Technician


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