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ASUS S301L doesn't shut down or sleep or hibernate after long usage

DTort
Beginner
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Hi there,

I have an ASUS laptop, S301L, intel core i5 4200 with AMD radeon HD8530M.

The original OS was windows 8, then upgraded to 10.

I've recently changed the HD with an SSD Kingstone SV300S37A, thus I installed directly windows 10.

My problem is that after I've been using the computer for more than about 2h, the laptop fails to shut down, sleep or hibernate. In all these cases, the screen turns black but the computer (led and fan) are still on.

If I use the computer for a short period, all works fine.

I've been suggested that it's a problem with the GPU drivers. I tried installing the latest version or the one compatible fr windows 8.1 with no results. Moreover, the intel driver update utility keeps saying I've installed generic driver and cannot update them, even if I installed the proper intel driver.

Any suggestion to what else I should try to fix this problem? thanks!

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Allan_J_Intel1
Employee
528 Views

Try a beta driver available here: https://downloadcenter.intel.com/download/25541/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]

Allan.

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DTort
Beginner
528 Views

It doesn't allow me to install those driver because it says they haven't been validated for my machine

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Allan_J_Intel1
Employee
528 Views

That message indicates that your computer manufacturer does not allow the installation of generic Intel video drives. You are required to install drivers from your computer manufacturer; however, you may try forcing the installation of Intel generic drivers with manual procedure, see here for instructions:

http://support.intel.com/support/graphics/sb/CS-022355.htm Graphics Drivers — Error Message: Computer Manufacturer Graphics Driver Detected

http://www.intel.com/support/graphics/sb/CS-033916.htm Desktop graphics drivers — How to Manually Install a Driver in Microsoft Windows 8* or Windows 8.1*

Download the zip version of the video driver:

File name: https://downloadcenter.intel.com/downloads/eula/25541/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?httpDown=https://downloadmirror.intel.com/25541/eng/win64_154012.zip win64_154012.zip

Allan.

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