Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20756 Discussions

About A770 Sound Driver Bug

BayesHuang
Beginner
1,374 Views

When I pause for a period of time while watching a video and then continue playing, there is no sound for 1-2 seconds.
This phenomenon only occurs when playing sound on the display screen using the DP interface.
When I use a 3.5mm headphone jack on my computer or a USB headphone, it's normal.
So I think it's the A770 sound driver bug.
In this bug, If I play music in the background at the same time,it's also normal.

0 Kudos
9 Replies
Jean_Intel
Employee
1,335 Views

Hello BayesHuang,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

To have a better understanding of your issue, please provide me with the following:

  • Is the issue present since day one?
  • What is the application you are using to watch videos? Does it occur if you use other apps?
  • You mentioned that if you play music in the background at the same time, the issue does not occur. Have you confirmed if the issue occurs if you can replicate the issue when playing music (i.e. stopping the music for a period of time)?
  • Are you able to try a different Monitor/TV and test if the issue occurs?
  • Have you tried using another cable or video output (HDMI)?
  • We would like to gather more system information, so please, provide us with the following reports:
  • Intel System Support Utility (Intel SSU) 
    • Download the Intel SSU
    • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."
  • Intel® Graphics Command Center:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.

 

Best regards,

Jean O. 

Intel Customer Support Technician


0 Kudos
BayesHuang
Beginner
1,304 Views

I forgot exactly when this problem occurred,It seems that after I updated the driver version 4311.
And the application is PotPlayer and Edge browser(Video Website:www.bilibili.com)
And when I only use music application,that problem will still occur,music application is 网易云音乐(https://music.163.com/)
I only have one DP cable and one display screen.

 

Intel(R) Arc(TM) A770 Graphics - Wednesday, 10 May 2023

Report Date: Wednesday, 10 May 2023
Report Time [hh:mm:ss]: 12:47:09 AM
Operating System: Microsoft Windows 11 专业版 10.0.22621
IGCC Version: 1.100.4779.0
Language: zh-Hans-CN
Physical Memory: 15.93 GB 
Current Resolution: 2560x1440



Processor: AMD Ryzen 5 3600 6-Core Processor              
Processor Speed: 3600 MHz
GFX Driver Name: Intel(R) Arc(TM) A770 Graphics
Shader Version: 5.1
OpenCL* Version: 3.0
* Microsoft DirectX* *
Runtime Version: 12
Hardware-Supported Version: 12
Vendor ID: 8086
Device ID: 56A0
Device Revision: 08
GFX Driver Version: 31.0.101.4335
Dedicated RAM: 16 GB
Shared RAM: 8 GB
Max Supported Displays: 4
GFX Vulcan: 1.3.242
Option ROM (OpROM) Version: 20.1060.0.0



* Devices connected to the Graphics Accelerator *


Active Displays: 1




* Digital Display 1 *

Display Name: PHL 275M1RZ
Display Type: 数字
Serial Number: UHB2132003584
DDC2 Protocol: 支持
Gamma: 2.2
Connector Type: DisplayPort


Maximum Image Size
水平 - 23.62 英寸
垂直 - 13.39 英寸


Supported Modes
640 x 480 (60p Hz)
640 x 480 (67p Hz)
640 x 480 (72p Hz)
640 x 480 (75p Hz)
640 x 480 (100p Hz)
640 x 480 (120p Hz)
720 x 400 (70p Hz)
720 x 480 (60p Hz)
720 x 576 (50p Hz)
800 x 600 (56p Hz)
800 x 600 (60p Hz)
800 x 600 (72p Hz)
800 x 600 (75p Hz)
800 x 600 (100p Hz)
800 x 600 (120p Hz)
832 x 624 (75p Hz)
1024 x 768 (60p Hz)
1024 x 768 (70p Hz)
1024 x 768 (75p Hz)
1024 x 768 (100p Hz)
1024 x 768 (120p Hz)
1280 x 720 (50p Hz)
1280 x 720 (60p Hz)
1280 x 1024 (60p Hz)
1280 x 1024 (75p Hz)
1280 x 1440 (60p Hz)
1920 x 1080 (50i Hz)
1920 x 1080 (50p Hz)
1920 x 1080 (60p Hz)
1920 x 1080 (60i Hz)
1920 x 1080 (120p Hz)
2560 x 1440 (60p Hz)
2560 x 1440 (120p Hz)
2560 x 1440 (144p Hz)
2560 x 1440 (165p Hz)


Power Management Support
支持主动关闭模式


Raw EDID:
00 FF FF FF FF FF FF 00 41 0C 27 C2 00 0E 00 00 
20 1F 01 04 B5 3C 22 78 3F 8C B5 AF 4F 43 AB 26 
0E 50 54 BF EF 00 D1 C0 81 80 31 68 31 7C 45 68 
45 7C 61 68 61 7C 56 5E 00 A0 A0 A0 29 50 30 20 
35 00 55 50 21 00 00 1E 00 00 00 FF 00 55 48 42 
32 31 33 32 30 30 33 35 38 34 00 00 00 FC 00 50 
48 4C 20 32 37 35 4D 31 52 5A 0A 20 00 00 00 FD 
00 30 AA FF FF 44 01 0A 20 20 20 20 20 20 02 ED 

02 03 32 F1 4C 01 03 05 14 04 13 1F 12 02 11 90 
3F 23 09 07 07 83 01 00 00 6D 1A 00 00 02 01 30 
AA 00 00 00 00 00 00 E3 05 E3 01 E6 06 07 01 63 
63 1C E0 FA 00 6A A0 A0 14 50 08 20 35 00 55 50 
21 00 00 1A 40 E7 00 6A A0 A0 67 50 08 20 98 04 
55 50 21 00 00 1A 6F C2 00 A0 A0 A0 55 50 30 20 
35 00 55 50 21 00 00 1E F0 3C 00 D0 51 A0 35 50 
60 88 3A 00 55 50 21 00 00 1C 00 00 00 00 00 9B 
02 03 32 F1 4C 01 03 05 14 04 13 1F 12 02 11 90 
3F 23 09 07 07 83 01 00 00 6D 1A 00 00 02 01 30 
AA 00 00 00 00 00 00 E3 05 E3 01 E6 06 07 01 63 
63 1C E0 FA 00 6A A0 A0 14 50 08 20 35 00 55 50 
21 00 00 1A 40 E7 00 6A A0 A0 67 50 08 20 98 04 
55 50 21 00 00 1A 6F C2 00 A0 A0 A0 55 50 30 20 
35 00 55 50 21 00 00 1E F0 3C 00 D0 51 A0 35 50 
60 88 3A 00 55 50 21 00 00 1C 00 00 00 00 00 9B 




* Other names and brands are the property of their respective owners.

 

SSU Report

# SSU Scan Information
Scan Info:
 Version:"2.5.0.15"
 Date:"05/10/2023"
 Time:"00:00:25.5015989"

# Scanned Hardware
Computer:
          BaseBoard Manufacturer:"Micro-Star International Co., Ltd."
          BIOS Mode:"UEFI"
          BIOS Version/Date:"American Megatrends International, LLC. 1.I0 , 07/27/2022 12:00 上午"
          CD or DVD:"Not Available"
          Embedded Controller Version:"255.255"
          Platform Role:"Desktop"
          Processor:"AMD Ryzen 5 3600 6-Core Processor               , AuthenticAMD"
          Secure Boot State:"On"
          SMBIOS Version:"2.8"
          Sound Card:"HECATE G2 GAMING HEADSET"
          Sound Card:"High Definition Audio 设备"
          System Manufacturer:"Micro-Star International Co., Ltd."
          System Model:"MS-7B89"
          System SKU:"To be filled by O.E.M."
          System Type:"x64-based PC"
          - "Display"
               Intel ® Graphics Driver Version:"Not Available"
               - "Intel(R) Arc(TM) A770 Graphics"
                    Adapter Compatibility:"Intel Corporation"
                    Adapter DAC Type:"Internal"
                    Adapter RAM:"1.00 GB"
                    Availability:"Running or Full Power"
                    Bits Per Pixel:"32"
                    - "Caption":"Intel(R) Arc(TM) A770 Graphics"
                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Arc+A770+Graphics"
                    CoInstallers:"oem5.inf,iDG2DH_w10_DS,Internal,Intel(R) Arc(TM) A770 Graphics Family"
                    Color Table Entries:"4294967296"
                    Dedicated Video Memory:"Not Available"
                    Driver:"igdkmdnd64.sys"
                    Driver Date:"04/21/2023 08:00 上午"
                    Driver Path:"C:\Windows\system32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_be925909b882ee5b\igdkmdnd64.sys"
                    Driver Provider:"Intel Corporation"
                    Driver Version:"31.0.101.4335"
                    INF:"oem5.inf"
                    INF Section:"iDG2DH_w10_DS"
                    Install Date:"Not Available"
                    Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_be925909b882ee5b\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_be925909b882ee5b\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_be925909b882ee5b\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_be925909b882ee5b\igd12umd64.dll"
                    Last Error Code:"Not Available"
                    Last Error Code Description:"Not Available"
                    Last Reset:"Not Available"
                    Location:"PCI bus 40, device 0, function 0"
                    Manufacturer:"Intel Corporation"
                    Microsoft DirectX* Version:"DirectX 12"
                    Monochrome:"No"
                    Number of Colors:"4294967296"
                    Number of Video Pages:"Not Available"
                    PNP Device ID:"PCI\VEN_8086&DEV_56A0&SUBSYS_38881025&REV_08\6&177769E6&0&00080019"
                    Power Management Capabilities:"Not Available"
                    Power Management Supported:"Not Available"
                    Refresh Rate - Current:"165 Hz"
                    Refresh Rate - Maximum:"170 Hz"
                    Refresh Rate - Minimum:"50 Hz"
                    Resolution:"2560 X 1440"
                    Scan Mode:"Noninterlaced"
                    Service Name:"igfxnd"
                    Status:"OK"
                    Video Architecture:"VGA"
                    Video Memory:"Unknown"
                    Video Processor:"Intel(R) Arc(TM) A770 Graphics Family"
          - "Memory"
               Physical Memory (Available):"7.86 GB"
               Physical Memory (Installed):"16 GB"
               Physical Memory (Total):"15.93 GB"
               - "P0 CHANNEL A"
                    Capacity:"8 GB"
                    Channel:"DIMM 1"
                    Configured Clock Speed:"3600 MHz"
                    Configured Voltage:"1200 millivolts"
                    Data Width:"64 bits"
                    Form Factor:"DIMM"
                    Interleave Position:"Not Available"
                    Manufacturer:"Unknown"
                    Maximum Voltage:"Not Available"
                    Memory Type:"Unknown"
                    Minimum Voltage:"Not Available"
                    Part Number:"KD48GU880-36A180C"
                    Serial Number:"66803526"
                    Status:"Not Available"
                    Type:"Not Available"
               - "P0 CHANNEL B"
                    Capacity:"8 GB"
                    Channel:"DIMM 1"
                    Configured Clock Speed:"3600 MHz"
                    Configured Voltage:"1200 millivolts"
                    Data Width:"64 bits"
                    Form Factor:"DIMM"
                    Interleave Position:"Not Available"
                    Manufacturer:"Unknown"
                    Maximum Voltage:"Not Available"
                    Memory Type:"Unknown"
                    Minimum Voltage:"Not Available"
                    Part Number:"KD48GU880-36A180C"
                    Serial Number:"66803526"
                    Status:"Not Available"
                    Type:"Not Available"
          - "Motherboard"
               Availability:"Running or Full Power"
               BIOS:"1.I0, ALASKA - 1072009"
               Caption:"主板"
               Chipset:"Not Available"
               Date:"07/27/2022 08:00 上午"
               Install Date:"Not Available"
               Last Error Code:"Not Available"
               Last Error Code Description:"Not Available"
               Manufacturer:"Micro-Star International Co., Ltd."
               Model:"Not Available"
               Part Number:"Not Available"
               PNP Device ID:"Not Available"
               Power Management Capabilities:"Not Available"
               Power Management Supported:"Not Available"
               Product:"B450M MORTAR (MS-7B89)"
               Serial Number:"J516490277"
               Status:"OK"
               Version:"1.0"
          - "Networking"
               Intel ® Network Connections Install Options:"Not Available"
               Intel ® Network Connections Version:"Not Available"
               Intel ® PROSet/Wireless Software Version:"Not Available"
               - "Bluetooth Device (Personal Area Network)"
                    Availability:"Running or Full Power"
                    Caption:"Bluetooth Device (Personal Area Network)"
                    CoInstallers:"Not Available"
                    Default IP Gateway:"Not Available"
                    DHCP Enabled:"Yes"
                    DHCP Lease Expires:"Not Available"
                    DHCP Lease Obtained:"Not Available"
                    DHCP Server:"Not Available"
                    Driver:"bthpan.sys"
                    Driver Date:"06/21/2006 12:00 上午"
                    Driver Path:"C:\Windows\system32\drivers\bthpan.sys"
                    Driver Provider:"Microsoft"
                    Driver Version:"10.0.22621.1555"
                    Index:"0013"
                    INF:"bthpan.inf"
                    INF Section:"BthPan.Install"
                    Install Date:"Not Available"
                    Installed:"Yes"
                    IP Address:"Not Available"
                    IP Subnet:"Not Available"
                    Last Error Code:"Not Available"
                    Last Error Code Description:"Not Available"
                    Last Reset:"05/09/2023 04:14 下午"
                    Location:"Not Available"
                    MAC Address:"8C:F8:C5:ED:E8:37"
                    Manufacturer:"Microsoft"
                    Media Type:
                    Net Connection ID:"蓝牙网络连接"
                    NetCfgInstanceId:"{B3D1F79E-1ADF-4CBE-80E5-B9AB0B63F4D7}"
                    Number of VLANs:"0"
                    PNP Device ID:"BTH\MS_BTHPAN\7&48714A&0&2"
                    Port:"Not Available"
                    Power Management (Low Power):"Not Available"
                    Power Management (Wake On LAN):"Not Available"
                    Power Management (Wake on Magic Packet):"Not Available"
                    Power Management Capabilities:"Not Available"
                    Power Management Supported:"No"
                    Product Type:"Bluetooth Device (Personal Area Network)"
                    Service Name:"BthPan"
                    Status:"Enabled"
                    Team Name:"Not in a team"
                    Temperature:
                    Type:"以太网 802.3"
                    - "Service Bindings"
                         Internet 协议版本 4 (TCP/IPv4):
                         Internet 协议版本 6 (TCP/IPv6):
                         Microsoft LLDP 协议驱动程序:
                         Microsoft 网络的文件和打印机共享:
                         Microsoft 网络客户端:
                         Npcap Packet Driver (NPCAP):
                         链路层拓扑发现响应程序:
                         链路层拓扑发现映射器 I/O 驱动程序:
               - "Intel(R) Wi-Fi 6E AX210 160MHz"
                    Access Point:"04:4a:6c:70:a0:48"
                    Authentication:
                    Availability:"Running or Full Power"
                    - "Caption":"Intel(R) Wi-Fi 6E AX210 160MHz"
                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Wi+Fi+6E+AX210+160MHz"
                    Channel:
                    Cipher:
                    CoInstallers:"Not Available"
                    Connection Mode:
                    Default IP Gateway:"192.168.3.1;fe80::1"
                    DHCP Enabled:"Yes"
                    DHCP Lease Expires:"05/10/2023 09:07 下午"
                    DHCP Lease Obtained:"05/09/2023 09:07 下午"
                    DHCP Server:"192.168.3.1"
                    Driver:"Netwtw12.sys"
                    Driver Date:"03/29/2023 12:00 上午"
                    Driver Path:"C:\Windows\system32\DriverStore\FileRepository\netwtw6e.inf_amd64_0733664dd1b56944\Netwtw12.sys"
                    Driver Provider:"Intel"
                    Driver Version:"22.220.0.4"
                    Index:"0001"
                    INF:"oem51.inf"
                    INF Section:"Install_GEN_SLR_TyP_210_AX_6G_2x2_WinT"
                    Install Date:"Not Available"
                    Installed:"Yes"
                    IP Address:"192.168.3.78;fe80::eaa6:962c:994a:f2b3"
                    IP Subnet:"255.255.255.0;64"
                    Last Error Code:"Not Available"
                    Last Error Code Description:"Not Available"
                    Last Reset:"05/09/2023 04:14 下午"
                    Location:"PCI bus 33, device 0, function 0"
                    MAC Address:"8C:F8:C5:ED:E8:33"
                    Manufacturer:"Intel Corporation"
                    Media Type:
                    Net Connection ID:"WLAN"
                    NetCfgInstanceId:"{C27D7351-73BD-4E69-8787-D4EB17714765}"
                    Network Name:"Bayes"
                    Network Type:
                    Number of VLANs:"0"
                    PNP Device ID:"PCI\VEN_8086&DEV_2725&SUBSYS_00248086&REV_1A\6&14BB3B56&0&0000020B"
                    Port:"Not Available"
                    Power Management (Low Power):"Not Available"
                    Power Management (Wake On LAN):"Not Available"
                    Power Management (Wake on Magic Packet):"Not Available"
                    Power Management Capabilities:"Not Available"
                    Power Management Supported:"No"
                    Product Type:"Intel(R) Wi-Fi 6E AX210 160MHz"
                    Profile:
                    Radio Type:
                    Receive Rate:
                    Service Name:"Netwtw12"
                    Signal Strength:
                    State:
                    Status:"Enabled"
                    Team Name:"Not in a team"
                    Temperature:
                    Transmit Rate:
                    Type:"以太网 802.3"
                    - "Service Bindings"
                         Internet 协议版本 4 (TCP/IPv4):
                         Internet 协议版本 6 (TCP/IPv6):
                         Microsoft LLDP 协议驱动程序:
                         Microsoft 网络的文件和打印机共享:
                         Microsoft 网络客户端:
                         Npcap Packet Driver (NPCAP):
                         Npcap Packet Driver (NPCAP) (Wi-Fi):
                         QoS 数据包计划程序:
                         链路层拓扑发现响应程序:
                         链路层拓扑发现映射器 I/O 驱动程序:
                    - "Settings"
                         *DeviceSleepOnDisconnect:WoWLAN 断开连接时睡眠:"已禁用 (0)"
                         *PacketCoalescing:数据包合并:"已启用 (1)"
                         *PMARPOffload:WoWLAN 的 ARP 卸载:"已启用 (1)"
                         *PMNSOffload:WoWLAN 的 NS 卸载:"已启用 (1)"
                         *PMWiFiRekeyOffload:WoWLAN 的 GTK 重新生成密钥:"已启用 (1)"
                         *WakeOnMagicPacket:唤醒幻数据包:"已启用 (1)"
                         *WakeOnPattern:唤醒模式匹配:"已启用 (1)"
                         ChannelWidth24:2.4GHz 信道宽度:"自动 (1)"
                         ChannelWidth52:5GHz 信道宽度:"自动 (1)"
                         ChannelWidth6:6GHz 信道宽度:"自动 (1)"
                         CtsToItself:混合模式保护:"RTS/CTS 已启用 (0)"
                         FatChannelIntolerant:与 40Mhz 信道不兼容:"已禁用 (0)"
                         IbssTxPower:传输电源:"5. 最高值 (100)"
                         IEEE11nMode:802.11n/ac/ax 无线模式:"4. 802.11ax (3)"
                         Is6GhzBandSupported:超高频段 (6GHz):"已启用 (1)"
                         MIMOPowerSaveMode:MIMO 节能模式:"自动 SMPS (0)"
                         RoamAggressiveness:漫游主动性:"3. 中间 (2)"
                         RoamingPreferredBandType:首选频带:"1. 无首选项 (0)"
                         ThroughputBoosterEnabled:吞吐量助推器:"已禁用 (0)"
                         uAPSDSupport:支持 U-APSD :"已禁用 (0)"
                         WirelessMode:802.11a/b/g 无线模式:"6. 双频带 802.11a/b/g (34)"
               - "Realtek PCIe GbE Family Controller"
                    Availability:"Running or Full Power"
                    Caption:"Realtek PCIe GbE Family Controller"
                    CoInstallers:"Not Available"
                    Default IP Gateway:"Not Available"
                    DHCP Enabled:"Yes"
                    DHCP Lease Expires:"Not Available"
                    DHCP Lease Obtained:"Not Available"
                    DHCP Server:"Not Available"
                    Driver:"rtcx21x64.sys"
                    Driver Date:"02/01/2021 12:00 上午"
                    Driver Path:"C:\Windows\system32\DriverStore\FileRepository\rtcx21x64.inf_amd64_516e5c9b75c49dc2\rtcx21x64.sys"
                    Driver Provider:"Microsoft"
                    Driver Version:"1.0.0.14"
                    Index:"0002"
                    INF:"rtcx21x64.inf"
                    INF Section:"RTL8168H.ndi.NT"
                    Install Date:"Not Available"
                    Installed:"Yes"
                    IP Address:"Not Available"
                    IP Subnet:"Not Available"
                    Last Error Code:"Not Available"
                    Last Error Code Description:"Not Available"
                    Last Reset:"05/09/2023 04:14 下午"
                    Location:"PCI bus 34, device 0, function 0"
                    MAC Address:"00:D8:61:73:CB:ED"
                    Manufacturer:"Realtek"
                    Media Type:
                    Net Connection ID:"以太网"
                    NetCfgInstanceId:"{33FB52C6-577E-4B34-A922-CD9FFA3515A1}"
                    Number of VLANs:"0"
                    PNP Device ID:"PCI\VEN_10EC&DEV_8168&SUBSYS_7B891462&REV_15\6&11BFDFFB&0&0008020B"
                    Port:"Not Available"
                    Power Management (Low Power):"Not Available"
                    Power Management (Wake On LAN):"Not Available"
                    Power Management (Wake on Magic Packet):"Not Available"
                    Power Management Capabilities:"Not Available"
                    Power Management Supported:"No"
                    Product Type:"Realtek PCIe GbE Family Controller"
                    Service Name:"rtcx21"
                    Status:"Enabled"
                    Team Name:"Not in a team"
                    Temperature:
                    Type:"以太网 802.3"
                    - "Service Bindings"
                         Internet 协议版本 4 (TCP/IPv4):
                         Internet 协议版本 6 (TCP/IPv6):
                         Microsoft LLDP 协议驱动程序:
                         Microsoft 网络的文件和打印机共享:
                         Microsoft 网络客户端:
                         Npcap Packet Driver (NPCAP):
                         QoS 数据包计划程序:
                         链路层拓扑发现响应程序:
                         链路层拓扑发现映射器 I/O 驱动程序:
                    - "Settings"
                         *FlowControl:Flow Control:"Rx & Tx Enabled (3)"
                         *InterruptModeration:Interrupt Moderation:"Enabled (1)"
                         *IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
                         *JumboPacket:Jumbo Frame:"Disabled (1514)"
                         *LsoV2IPv4:Large Send Offload v2 (IPv4):"Enabled (1)"
                         *LsoV2IPv6:Large Send Offload v2 (IPv6):"Enabled (1)"
                         *PMARPOffload:ARP Offload:"Enabled (1)"
                         *PMNSOffload:NS Offload:"Enabled (1)"
                         *PriorityVlanTag:Priority & VLAN:"Priority & VLAN Enabled (3)"
                         *ReceiveBuffers:Receive Buffers:"512 (512)"
                         *RscIPv4:Recv Segment Coalescing (IPv4):"Disabled (0)"
                         *RscIPv6:Recv Segment Coalescing (IPv6):"Disabled (0)"
                         *SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
                         *TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
                         *TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
                         *TransmitBuffers:Transmit Buffers:"128 (128)"
                         *UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
                         *UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
                         *WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
                         *WakeOnPattern:Wake on pattern match:"Enabled (1)"
                         RegVlanid:VLAN ID:"0 (0)"
                         S5WakeOnLan:Shutdown Wake-On-Lan:"Enabled (1)"
                         WolShutdownLinkSpeed:WOL & Shutdown Link Speed:"10 Mbps First (0)"
               - "TAP-Windows Adapter V9"
                    Availability:"Running or Full Power"
                    Caption:"TAP-Windows Adapter V9"
                    CoInstallers:"Not Available"
                    Default IP Gateway:"Not Available"
                    DHCP Enabled:"Yes"
                    DHCP Lease Expires:"Not Available"
                    DHCP Lease Obtained:"Not Available"
                    DHCP Server:"Not Available"
                    Driver:"tap0901.sys"
                    Driver Date:"04/21/2016 12:00 上午"
                    Driver Path:"C:\Windows\system32\drivers\tap0901.sys"
                    Driver Provider:"TAP-Windows Provider V9"
                    Driver Version:"9.0.0.21"
                    Index:"0014"
                    INF:"oem48.inf"
                    INF Section:"tap0901.ndi"
                    Install Date:"Not Available"
                    Installed:"Yes"
                    IP Address:"Not Available"
                    IP Subnet:"Not Available"
                    Last Error Code:"Not Available"
                    Last Error Code Description:"Not Available"
                    Last Reset:"05/09/2023 04:14 下午"
                    Location:"Not Available"
                    MAC Address:"00:FF:D6:11:BB:11"
                    Manufacturer:"TAP-Windows Provider V9"
                    Media Type:
                    Net Connection ID:"以太网 2"
                    NetCfgInstanceId:"{D611BB11-A31C-45C0-8126-011423F27D57}"
                    Number of VLANs:"0"
                    PNP Device ID:"ROOT\NET\0000"
                    Port:"Not Available"
                    Power Management (Low Power):"Not Available"
                    Power Management (Wake On LAN):"Not Available"
                    Power Management (Wake on Magic Packet):"Not Available"
                    Power Management Capabilities:"Not Available"
                    Power Management Supported:"No"
                    Product Type:"TAP-Windows Adapter V9"
                    Service Name:"tap0901"
                    Status:"Enabled"
                    Team Name:"Not in a team"
                    Temperature:
                    Type:"以太网 802.3"
                    - "Service Bindings"
                         Internet 协议版本 4 (TCP/IPv4):
                         Internet 协议版本 6 (TCP/IPv6):
                         Microsoft LLDP 协议驱动程序:
                         Microsoft 网络的文件和打印机共享:
                         Microsoft 网络客户端:
                         Npcap Packet Driver (NPCAP):
                         QoS 数据包计划程序:
                         链路层拓扑发现响应程序:
                         链路层拓扑发现映射器 I/O 驱动程序:
                    - "Settings"
                         AllowNonAdmin:Non-Admin Access:"Allowed (1)"
                         MediaStatus:Media Status:"Application Controlled (0)"
                         MTU:MTU:"1500 (1500)"
          - "Operating System"
               .Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
               Boot Device:"\Device\HarddiskVolume6"
               Locale:"中华人民共和国"
               OS Manufacturer:"Microsoft Corporation"
               OS Name:"Microsoft Windows 11 专业版"
               Other OS Description:"Not Available"
               Page File:"C:\pagefile.sys"
               Page File Space:"21.00 GB"
               Physical Memory (Available):"7.87 GB"
               Physical Memory (Installed):"16 GB"
               Physical Memory (Total):"15.93 GB"
               System Directory:"C:\Windows\system32"
               Version:"10.0.22621 Build 22621"
               Virtual Memory (Available):"20.49 GB"
               Virtual Memory (Total):"36.93 GB"
               Windows Directory:"C:\Windows"
               - "Installed Updates"
                    KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                    KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
                    KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                    KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
                    KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                    KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
                    KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
                    KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                    KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                    KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
                    KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                    KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
                    KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                    KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
                    KB5012170:"Security Update [4/14/2023]"
                    KB5022497:"Update [4/14/2023]"
                    KB5025305:"Update [5/2/2023]"
                    KB5025351:"Update [5/2/2023]"
                    KB5026039:"Update [4/14/2023]"
          - "Processor"
               Not Available:
          - "Storage"
               - "ADATA SP580"
                    Capablities:"Random Access, Supports Writing, SMART Notification"
                    Caption:"ADATA SP580"
                    Cylinder - Total:"58369"
                    Description:"磁盘驱动器"
                    Driver:"Not Available"
                    Driver Date:"06/21/2006 12:00 上午"
                    Driver Version:"10.0.22621.608"
                    Error Code:"Device is working properly"
                    Firmware Revision:"S0212B0"
                    Heads - Total:"255"
                    Index:"3"
                    INF:"disk.inf"
                    Install Date:"Not Available"
                    Interface Type:"IDE"
                    Manufacturer:"(标准磁盘驱动器)"
                    Model:"ADATA SP580"
                    Name:"\\.\PHYSICALDRIVE3"
                    Partitions:"1"
                    Physical Sector Size:"512"
                    PNP Device ID:"SCSI\DISK&VEN_ADATA&PROD_SP580\5&2B637674&0&050000"
                    Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
                    Sectors - Per Track:"63"
                    Sectors - Total:"937697985"
                    Serial Number:"2J2520094575"
                    Size:"447.13 GB"
                    Size – Available:"362.46 GB"
                    SMART Attributes:"Self-Test: 10 minutes, OK, Short Self-Test: 2 minutes, OK"
                    Status:"OK"
                    Tracks - Per Cylinder:"255"
                    Tracks - Total:"14884095"
                    - "D:"
                         Availability:"Not Available"
                         Caption:"D:"
                         Compression Method:"Not Compressed"
                         Description:"本地固定磁盘"
                         File System:"NTFS"
                         Name:"新加卷"
                         Serial Number:"686EB75E"
                         Size:"447.13 GB"
                         Size – Available:"362.46 GB"
                         Status:"Not Available"
                         Volume Dirty:"No"
                    - "SMART"
                         0x01  Raw Read Error Rate:0:"2"
                         0x05  Reallocated Sector Count:0:"140"
                         0x09  Power-On Hours:8299:"0"
                         0x0C  Power Cycle Count:2036:"0"
                         0xAF  Power Loss Protection Failure:0:"0"
                         0xB0  Erase Fail Count (chip):0:"0"
                         0xB1  Wear Range Delta:0:"0"
                         0xB5  Program Fail Count Total:0:"0"
                         0xB6  Erase Fail Count:0:"0"
                         0xC0  Unsafe Shutdown Count:169:"0"
                         0xC2  Internal Device Temperature:38° C:"0"
                         0xC3  Hardware ECC Recovered:0:"0"
                         0xC4  Reallocation Count:0:"0"
                         0xC5  Current Pending Errors Count:0:"0"
                         0xC6  Uncorrectable Sector Count:0:"0"
                         0xC7  CRC Error Count:0:"0"
                         0xE8  Available Reserved Space:100:"0"
                         0xF1  Total LBAs Written:295990:"0"
                         0xF2  Total LBAs Read:819326:"0"
               - "HGST HTS545050A7E680"
                    Capablities:"Random Access, Supports Writing, SMART Notification"
                    Caption:"HGST HTS545050A7E680"
                    Cylinder - Total:"60801"
                    Description:"磁盘驱动器"
                    Driver:"Not Available"
                    Driver Date:"06/21/2006 12:00 上午"
                    Driver Version:"10.0.22621.608"
                    Error Code:"Device is working properly"
                    Firmware Revision:"GG2OAH10"
                    Heads - Total:"255"
                    Index:"1"
                    INF:"disk.inf"
                    Install Date:"Not Available"
                    Interface Type:"IDE"
                    Manufacturer:"(标准磁盘驱动器)"
                    Model:"HGST HTS545050A7E680"
                    Name:"\\.\PHYSICALDRIVE1"
                    Partitions:"1"
                    Physical Sector Size:"4096"
                    PNP Device ID:"SCSI\DISK&VEN_HGST&PROD_HTS545050A7E680\5&2B637674&0&010000"
                    Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
                    Sectors - Per Track:"63"
                    Sectors - Total:"976768065"
                    Serial Number:"TE85135G2097AN"
                    Size:"465.76 GB"
                    Size – Available:"465.60 GB"
                    SMART Attributes:"Self-Test: 113 minutes, OK, Short Self-Test: 2 minutes, OK"
                    Status:"OK"
                    Tracks - Per Cylinder:"255"
                    Tracks - Total:"15504255"
                    - "F:"
                         Availability:"Not Available"
                         Caption:"F:"
                         Compression Method:"Not Compressed"
                         Description:"本地固定磁盘"
                         File System:"NTFS"
                         Name:"新加卷"
                         Serial Number:"C24D7C9B"
                         Size:"465.76 GB"
                         Size – Available:"465.60 GB"
                         Status:"Not Available"
                         Volume Dirty:"No"
                    - "SMART"
                         0x01  Raw Read Error Rate:0:"2"
                         0x02  Throughput Performance:0:"0"
                         0x03  Spin Up Time:55834574849:"21"
                         0x04  Start/Stop Count:3712:"0"
                         0x05  Reallocated Sector Count:0:"140"
                         0x07  Seek Error Rate:0:"0"
                         0x08  Seek Timer Performance:0:"0"
                         0x09  Power-On Hours:8648:"0"
                         0x0A  Spin Retry Count:0:"0"
                         0x0C  Power Cycle Count:3167:"0"
                         0xB7  SATA Downshift Count:0:"0"
                         0xB8  End-to-End Error Detection Count:0:"0"
                         0xBB  Uncorrectable Error Count:38659948544:"0"
                         0xBC  Reported Command Timeouts:34363932682:"0"
                         0xBE  Temperature - Current:27° C:"0"
                         0xBE  Temperature - Highest:28° C:"0"
                         0xBE  Temperature - Lowest:22° C:"0"
                         0xBF  G-sense Rate/Servo Tracking:643:"0"
                         0xC0  Unsafe Shutdown Count:11141290:"0"
                         0xC1  Load/Unload Cycle Count:168177:"0"
                         0xC4  Reallocation Count:0:"0"
                         0xC5  Current Pending Errors Count:0:"0"
                         0xC6  Uncorrectable Sector Count:0:"0"
                         0xC7  CRC Error Count:126:"0"
                         0xDF  Load/Unload Retry Count:0:"0"
               - "HS-SSD-C3000 256G"
                    Capablities:"Random Access, Supports Writing"
                    Caption:"HS-SSD-C3000 256G"
                    Cylinder - Total:"31130"
                    Description:"磁盘驱动器"
                    Driver:"Not Available"
                    Driver Date:"06/21/2006 12:00 上午"
                    Driver Version:"10.0.22621.608"
                    Error Code:"Device is working properly"
                    Firmware Revision:"V1.7.0"
                    Heads - Total:"255"
                    Index:"5"
                    INF:"disk.inf"
                    Install Date:"Not Available"
                    Interface Type:"SCSI"
                    Manufacturer:"(标准磁盘驱动器)"
                    Model:"HS-SSD-C3000 256G"
                    Name:"\\.\PHYSICALDRIVE5"
                    Partitions:"3"
                    Physical Sector Size:"4096"
                    PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_HS-SSD-C3000_256\7&3A36B4B4&0&000000"
                    Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
                    SCSI Bus:"0"
                    SCSI LUN:"0"
                    SCSI Port:"2"
                    Sectors - Per Track:"63"
                    Sectors - Total:"500103450"
                    Serial Number:"30018865641         _00000001."
                    Size:"238.47 GB"
                    Size – Available:"116.09 GB"
                    Status:"OK"
                    Tracks - Per Cylinder:"255"
                    Tracks - Total:"7938150"
                    - "C:"
                         Availability:"Not Available"
                         Caption:"C:"
                         Compression Method:"Not Compressed"
                         Description:"本地固定磁盘"
                         File System:"NTFS"
                         Name:"Not Available"
                         Serial Number:"D4357C21"
                         Size:"237.69 GB"
                         Size – Available:"116.09 GB"
                         Status:"Not Available"
                         Volume Dirty:"No"
               - "TOSHIBA MQ01ABD100"
                    Capablities:"Random Access, Supports Writing, SMART Notification"
                    Caption:"TOSHIBA MQ01ABD100"
                    Cylinder - Total:"121601"
                    Description:"磁盘驱动器"
                    Driver:"Not Available"
                    Driver Date:"06/21/2006 12:00 上午"
                    Driver Version:"10.0.22621.608"
                    Error Code:"Device is working properly"
                    Firmware Revision:"AX0P3D"
                    Heads - Total:"255"
                    Index:"2"
                    INF:"disk.inf"
                    Install Date:"Not Available"
                    Interface Type:"IDE"
                    Manufacturer:"(标准磁盘驱动器)"
                    Model:"TOSHIBA MQ01ABD100"
                    Name:"\\.\PHYSICALDRIVE2"
                    Partitions:"1"
                    Physical Sector Size:"4096"
                    PNP Device ID:"SCSI\DISK&VEN_TOSHIBA&PROD_MQ01ABD100\5&2B637674&0&040000"
                    Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
                    Sectors - Per Track:"63"
                    Sectors - Total:"1953520065"
                    Serial Number:"97FKTP3XT"
                    Size:"931.51 GB"
                    Size – Available:"931.34 GB"
                    SMART Attributes:"Self-Test: 225 minutes, OK, Short Self-Test: 2 minutes, OK"
                    Status:"OK"
                    Tracks - Per Cylinder:"255"
                    Tracks - Total:"31008255"
                    - "G:"
                         Availability:"Not Available"
                         Caption:"G:"
                         Compression Method:"Not Compressed"
                         Description:"本地固定磁盘"
                         File System:"NTFS"
                         Name:"新加卷"
                         Serial Number:"F62799F4"
                         Size:"931.51 GB"
                         Size – Available:"931.34 GB"
                         Status:"Not Available"
                         Volume Dirty:"No"
                    - "SMART"
                         0x01  Raw Read Error Rate:0:"2"
                         0x03  Spin Up Time:1714:"21"
                         0x05  Reallocated Sector Count:0:"140"
                         0x09  Power-On Hours:12997:"0"
                         0x0C  Power Cycle Count:2795:"0"
                         0xBF  G-sense Rate/Servo Tracking:88:"0"
                         0xC0  Unsafe Shutdown Count:15:"0"
                         0xC1  Load/Unload Cycle Count:141848:"0"
                         0xC2  Internal Device Temperature:26° C:"0"
                         0xC7  CRC Error Count:0:"0"
                         0xF0  Head Flying Hours:4124:"0"
                         0xF1  Total LBAs Written:26753614299:"0"
                         0xF2  Total LBAs Read:48640646585:"0"
                         0xFE  Free Fall Protection:0:"0"
               - "TOSHIBA THNSNK128GVN8 M.2 2280 128GB"
                    Capablities:"Random Access, Supports Writing, SMART Notification"
                    Caption:"TOSHIBA THNSNK128GVN8 M.2 2280 128GB"
                    Cylinder - Total:"15566"
                    Description:"磁盘驱动器"
                    Driver:"Not Available"
                    Driver Date:"06/21/2006 12:00 上午"
                    Driver Version:"10.0.22621.608"
                    Error Code:"Device is working properly"
                    Firmware Revision:"K8DC4101"
                    Heads - Total:"255"
                    Index:"4"
                    INF:"disk.inf"
                    Install Date:"Not Available"
                    Interface Type:"IDE"
                    Manufacturer:"(标准磁盘驱动器)"
                    Model:"TOSHIBA THNSNK128GVN8 M.2 2280 128GB"
                    Name:"\\.\PHYSICALDRIVE4"
                    Partitions:"1"
                    Physical Sector Size:"4096"
                    PNP Device ID:"SCSI\DISK&VEN_TOSHIBA&PROD_THNSNK128GVN8_M.\5&208AAE9E&0&040000"
                    Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
                    Sectors - Per Track:"63"
                    Sectors - Total:"250067790"
                    Serial Number:"77QB6106KLNU"
                    Size:"119.24 GB"
                    Size – Available:"119.05 GB"
                    SMART Attributes:"Self-Test: 6 minutes, OK, Short Self-Test: 2 minutes, OK"
                    Status:"OK"
                    Tracks - Per Cylinder:"255"
                    Tracks - Total:"3969330"
                    - "E:"
                         Availability:"Not Available"
                         Caption:"E:"
                         Compression Method:"Not Compressed"
                         Description:"本地固定磁盘"
                         File System:"NTFS"
                         Name:"新加卷"
                         Serial Number:"B6335758"
                         Size:"119.24 GB"
                         Size – Available:"119.05 GB"
                         Status:"Not Available"
                         Volume Dirty:"No"
                    - "SMART"
                         0x05  Reallocated Sector Count:100:"140"
                         0x09  Power-On Hours:2415:"0"
                         0x0C  Power Cycle Count:1230:"0"
                         0xAD  Wear Leveling Count:0:"0"
                         0xAF  Power Loss Protection Failure:0:"0"
                         0xB0  Erase Fail Count (chip):0:"0"
                         0xB1  Wear Range Delta:0:"0"
                         0xB3  Used Reserved Block Count Total:100:"0"
                         0xB4  Unused Reserved Block Count Total:100:"0"
                         0xB5  Program Fail Count Total:100:"0"
                         0xB6  Erase Fail Count:100:"0"
                         0xBB  Uncorrectable Error Count:0:"0"
                         0xC0  Unsafe Shutdown Count:105:"0"
                         0xC2  Internal Device Temperature:34° C:"0"
                         0xC3  Hardware ECC Recovered:0:"0"
                         0xC7  CRC Error Count:0:"0"
                         0xF1  Total LBAs Written:111801:"0"
                         0xF2  Total LBAs Read:197810:"0"
               - "WDC WD20EZAZ-22L9GB0"
                    Capablities:"Random Access, Supports Writing, SMART Notification"
                    Caption:"WDC WD20EZAZ-22L9GB0"
                    Cylinder - Total:"243201"
                    Description:"磁盘驱动器"
                    Driver:"Not Available"
                    Driver Date:"06/21/2006 12:00 上午"
                    Driver Version:"10.0.22621.608"
                    Error Code:"Device is working properly"
                    Firmware Revision:"80.00A80"
                    Heads - Total:"255"
                    Index:"0"
                    INF:"disk.inf"
                    Install Date:"Not Available"
                    Interface Type:"IDE"
                    Manufacturer:"(标准磁盘驱动器)"
                    Model:"WDC WD20EZAZ-22L9GB0"
                    Name:"\\.\PHYSICALDRIVE0"
                    Partitions:"1"
                    Physical Sector Size:"4096"
                    PNP Device ID:"SCSI\DISK&VEN_WDC&PROD_WD20EZAZ-22L9GB0\5&2B637674&0&000000"
                    Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
                    Sectors - Per Track:"63"
                    Sectors - Total:"3907024065"
                    Serial Number:"WD-WXL2AA02H2RH"
                    Size:"1.82 TB"
                    Size – Available:"633.30 GB"
                    SMART Attributes:"Self-Test: 160 minutes, OK, Short Self-Test: 2 minutes, OK"
                    Status:"OK"
                    Tracks - Per Cylinder:"255"
                    Tracks - Total:"62016255"
                    - "O:"
                         Availability:"Not Available"
                         Caption:"O:"
                         Compression Method:"Not Compressed"
                         Description:"本地固定磁盘"
                         File System:"NTFS"
                         Name:"新加卷"
                         Serial Number:"C6967978"
                         Size:"1863.00 GB"
                         Size – Available:"633.30 GB"
                         Status:"Not Available"
                         Volume Dirty:"No"
                    - "SMART"
                         0x01  Raw Read Error Rate:0:"2"
                         0x03  Spin Up Time:2400:"21"
                         0x04  Start/Stop Count:2950:"0"
                         0x05  Reallocated Sector Count:0:"140"
                         0x07  Seek Error Rate:0:"0"
                         0x09  Power-On Hours:4221:"0"
                         0x0A  Spin Retry Count:0:"0"
                         0x0B  Calibration Retry Count:0:"0"
                         0x0C  Power Cycle Count:982:"0"
                         0xC0  Unsafe Shutdown Count:69:"0"
                         0xC1  Load/Unload Cycle Count:9228:"0"
                         0xC2  Internal Device Temperature:26° C:"0"
                         0xC4  Reallocation Count:0:"0"
                         0xC5  Current Pending Errors Count:0:"0"
                         0xC6  Uncorrectable Sector Count:0:"0"
                         0xC7  CRC Error Count:0:"0"
                         0xC8  Write Error Rate:0:"0"
...#SSU#...
0 Kudos
Jean_Intel
Employee
1,299 Views

Hello BayesHuang,

 

Thanks for the information provided.

 

Since you mentioned that you suspect that the issue started after updating the graphics driver to the .4311 version, we would like to advise you to roll back the driver version. You can perform a clean driver installation, rolling back to the driver 31.0.101.4255.

 

If the issue persists on the previous driver, perform the clean installation process again, and this time, install driver 31.0.101.4314 to keep your system up to date. Note that doing a clean install of the software/drivers for any hardware can help to fix specific issues that can be associated so any additional software that might be causing malfunction.

 

Best regards,

Jean O.

Intel Customer Support Technician


0 Kudos
BayesHuang
Beginner
1,274 Views

When I rolling back to the driver 4255,the problem also exist.

I found a similar issue on the forum.

ARC A770 Audio lag issues. - Intel Communities

Maybe it's the AMD 3600 BUG?

0 Kudos
Jean_Intel
Employee
1,259 Views

Hello BayesHuang,

 

We will investigate this matter internally. We will post back as soon as we have further details.

 

Best regards,

Jean O.

Intel Customer Support Technician


0 Kudos
Jean_Intel
Employee
1,191 Views

Hello BayesHuang,

 

We have tried to replicate this issue internally; however, we were not able to do so. We would recommend you try another display cable for our video output. In case the issue persists, you should try a clean Operating System install or roll back to an old driver.

 

Best regards,

Jean O.

Intel Customer Support Technician


0 Kudos
Jean_Intel
Employee
1,124 Views

Hello BayesHuang,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


0 Kudos
Jean_Intel
Employee
1,106 Views

Hello BayesHuang,

 

Before we close the case the thread, we would like to recommend you check with the motherboard manufacturer just to discard the possibility that there is a conflict with the integrated graphics or BIOS.

 

Best regards.

Jean O.

Intel Customer Support Technician.


0 Kudos
Jean_Intel
Employee
1,037 Views

Hello BayesHuang,


We hope you are doing fine.


We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.


Best regards.

Jean O. 

Intel Customer Support Technician.


0 Kudos
Reply